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Old 02-21-2007, 10:04 AM   #1 (permalink)
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Default Office E-mail Account Keeps on being Dropped

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Has anyone out there had this happen? I have two e-mail accounts setup on my Pearl. One for home and one for my office. Both are POP accounts. Both were functioning fine until I was in Mexico last week, when I saw that the office account had become invalid. When I returned home last Friday, I corrected the issue, but since that time the account has again been dropped twice. It seems that it occurs after I turn off the Pearl for the evening to charge. The last two mornings when I turned it on again, it showed that the office e-mail had become invalid again. I was able to validate it again, but it's a pain. Any solutions?
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Old 02-21-2007, 07:18 PM   #2 (permalink)
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It has nothing to do with turning of Pearl for night. Emails are polled by servers in RIM, pushed to device when it is in coverage, turned on.

What may be happening is your office closes firewall every night (against hackers, perhaps). RIM servers can't poll your emails, so they give up and invalidate account.

You wake up at the morning, office firewall is open, you can validate account.

It is rather silly idea to turn off firewall for night, but check with your office IT if they do that, or may be they just power off email servers for night- same effect.
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Old 02-22-2007, 08:56 AM   #3 (permalink)
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Thanks for the advice. It happened again last night. I tried to validate the account, so now I am attempting to add the account again.
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