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-   General 8100 Series Discussion - Pearl (http://www.blackberryforums.com/general-8100-series-discussion-pearl/)
-   -   8100 Desktop Manager 4.2.1 blurtooth problems (http://www.blackberryforums.com/general-8100-series-discussion-pearl/65977-8100-desktop-manager-4-2-1-blurtooth-problems.html)

linuxpro 02-21-2007 11:45 AM

8100 Desktop Manager 4.2.1 Bluetooth problems
 
I have got my blutooth working with the window xp stack but the desktop manager,
The bluetooth option is still grey out when i go in to properties in the desktop manager in task bar has anyone got any suggestions as this is driving me mad i have been working at it for two days, I love my pearl and can't do without it the icing on the cake would be to get the bluetooth to sync, so can anyone help me please !!!!

Thanks

RoadRider 02-21-2007 07:18 PM

Are you saying that in Desktop Manager, that all of the Bluetooth settings are disabled in Options -> Connection Settings? If so, you may need to completely uninstall Desktop Manager and re-install it.

linuxpro 02-22-2007 03:49 AM

Yea I have tried that it's no better, the problem is I thought I was using ms stack because I could see the Bluetooth in the control panel working but it's using the widcom drivers still even when I modify the bth.inf file it still can't use the ms stack drivers for some reason what I get in device manager is %BluetoothClassName% then the Bluetooth adaptor under it with a yellow mark beside it and no driver loaded, Is it possible that the ms stack driver is damaged and can't load if so can anyone send me a copy of it C:\WINDOWS\system32\drivers the file is called bthusb other than that I haven't got a clue whets wrong the Bluetooth adaptor I am using is a Belkin and I have added it to the inf /bth.inf file with the hardware id, any help out there as I am slowly going mad I am use to using Linux and not windows but as my company has supplied me with a laptop with XP on it I have no choice only to use it, So all help is greatly needed

Thanks

RoadRider 02-22-2007 05:56 AM

Uninstall the Widcomm drivers completely. It has been reported here that Desktop Manager does not work with the Widcomm BT stack.

soch 02-22-2007 12:32 PM

Quote:

Originally Posted by RoadRider
Uninstall the Widcomm drivers completely. It has been reported here that Desktop Manager does not work with the Widcomm BT stack.

How and why to uninstall these drivers?

I uninstalled the desktop manager completely and installed the newer version 17b, but the same blutooth problem. The options are greyed out.

Another thing: As soon as I turn off & on the bluetooth on my Thinkpad T40p, using Fn+F5 key, it says a new hardware found - motorolla USB modem - looking for driver! Wonder if there is a conflict from some old stuff. Inrrespective BB desktop should not have the bluetooth greyed out.

Has anyone been able to connect their pearl via bluetooth to their windows machines?

linuxpro 02-22-2007 12:40 PM

yea already removed the the widcom drivers I just cant get it to install using the MS Stack drivers for some reason this is the second device Ixxx8217;m have this problem with I just cant get any device to load with the MS Stack for some reason any Microsoft geniuses out there that can tell me were Ixxx8217;m going wrong and walk me though it

Thanks

linuxpro 02-22-2007 12:40 PM

Please !!!!

soch 02-22-2007 01:42 PM

Probably not a MS OS problem. The RIM guys didn't test the desktop manager on Windows properly.

I am searching RIM database for a solution. If I can't find one I will send them an email for help.

Has anyone seen the Desktop Manager's -> Options ->Connection settings -> Bluetooth Settings -> Configure Bluetooth not greyed out?

indysully 02-22-2007 02:08 PM

Mine is not greyed out.

My issue is that the MS Stack recognizes the Pearl through the BT Icon in the Control Panel, but when I go Configure Bluetooth and then Add to connect through Desktop Manager I get the same error that a lot get:

Desktop Manager is unable to locate any Bluetooth devices that support desktop services.

soch 02-22-2007 08:19 PM

Quote:

Originally Posted by indysully
Mine is not greyed out.
.

What's your OS?

Mine is Windows 2000 SP4 - sort of old :-(

soch 02-22-2007 08:28 PM

Livelink - Redirection

Tried searching desktop sofware with keyword bluetooth: Sorry, no results were found


This sucks. Also, there is a premier support available but only for paid annual subscription.

Wonder if TMO will provide support for a BB app made by RIM.

soch 02-22-2007 08:36 PM

Interesting: Seems like Vista supports it.

SDR 113071
SDR 112992
SDR 113004
Occasional connection drop issues have been encountered when your device is connected using Bluetooth technology to the BlackBerry Desktop Software running on Windows Vista.
Impact: Though the BlackBerry Desktop Manager shows that your device is in a xxx8216;connectedxxx8217; state (via Bluetooth technology), the connection might drop and an error message will appear if you attempt to click Synchronize Now, Configure Synch or if you are attempting to back up device databases.
Workaround: Re-attempt the operation that caused the error to appear.

Livelink - Redirection

RoadRider 02-22-2007 09:26 PM

Quote:

Originally Posted by linuxpro
Please !!!!

Have you read the below and followed it?

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++++

This will allow you to find the inf directory in windows. c:/windows/inf

From there locate your bth.inf file.

This is what it will look like (I cut off the stuff at the bottom that we don't need to worry about.


Quote:
; Microsoft Windows Bluetooth Driver INF
; Copyright (c) 2002 Microsoft Corporation

[Version]
LayoutFile=layout.inf
Signature="$Windows NT$"
Class=Bluetooth
Provider=%MS%
CLASSGUID={e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
DriverVer=08/03/2004,5.1.2600.2180

[DestinationDirs]
DefaultDestDir = 11 ;LDID_SYS
BthPort.NT.CopyFiles = 12 ;DIRID_DRIVERS
BluetoothClass.NT.CopyFiles=11 ;LDID_SYS
BthUsb.NT.Copy = 12 ;DIRID_DRIVERS
BthEnum.NT.Copy = 12 ;DIRID_DRIVERS
Serial.NT.Copy = 12 ;DIRID_DRIVERS
Fsquirt.NT.CopyFiles = 11 ;LDID_SYS
Bthprops.NT.CopyFiles = 11 ;LDID_SYS

[ClassInstall32.NT]
AddReg=BluetoothClass.NT.AddReg
CopyFiles=BluetoothClass.NT.CopyFiles

[BluetoothClass.NT.AddReg]
HKR,,,,%BluetoothClassName%
HKR,,NoInstallClass,,1
HKR,,Installer32,,"bthci.dll,BluetoothClassInstall er"
HKR,,Icon,,"201"

[BluetoothClass.NT.CopyFiles]
bthci.dll
bthserv.dll

[ControlFlags]
ExcludeFromSelect="BTH\MS_BTHBRB"

[Manufacturer]
%Microsoft%=Microsoft
ALPS=ALPS, NT.5.1
Belkin=Belkin, NT.5.1
Brain Boxes=BrainBoxes, NT.5.1
Broadcom=Broadcom, NT.5.1
Cambridge Silicon Radio Ltd.=Cambridge, NT.5.1
Dell=Dell, NT.5.1
FIC=FIC, NT.5.1
GVC=GVC, NT.5.1
HP=HP, NT.5.1
IBM=IBM, NT.5.1
Microsoft=Microsoft, NT.5.1
Motion Computing=MotionComputing, NT.5.1
Silicon Wave=SiliconWave, NT.5.1
Sony=Sony, NT.5.1
TDK=TDK, NT.5.1
TOSHIBA=Toshiba, NT.5.1
Wistron NeWeb=Wistron, NT.5.1
Zeevo=Zeevo, NT.5.1

;------------- Device section - Start -----------------------

[ALPS.NT.5.1]
ALPS Integrated Bluetooth Device= BthUsb, USB\Vid_044e&Pid_3005
Alps Bluetooth USB Adapter= BthUsb, USB\Vid_044e&Pid_3006

[Belkin.NT.5.1]
Belkin Bluetooth Adapter= BthUsb, USB\Vid_050d&Pid_0081
Belkin Bluetooth Adapter= BthUsb, USB\Vid_050d&Pid_0084

[BrainBoxes.NT.5.1]
Brain Boxes USB Bluetooth Adapter BL-554= BthUsb, USB\Vid_05d1&Pid_0003

[Broadcom.NT.5.1]
Blutonium BCM2035 Bluetooth 2.4 GHz Single Chip Transceiver= BthUsb, USB\VID_0A5C&PID_200A
BCM2033 Bluetooth 2.4 GHz Single Chip Transceiver= BthUsb, USB\VID_0A5C&PID_200F

[Cambridge.NT.5.1]
Generic Bluetooth Radio= BthUsb, USB\Vid_0a12&Pid_0001
CSR Nanosira= BthUsb, USB\Vid_0a12&Pid_0003
CSR Nanosira WHQL Reference Radio= BthUsb, USB\Vid_0a12&Pid_0004
CSR Nanosira-Multimedia= BthUsb, USB\Vid_0a12&Pid_0005
CSR Nanosira-Multimedia WHQL Reference Radio= BthUsb, USB\Vid_0a12&Pid_0006

[Dell.NT.5.1]
Dell TrueMobile Bluetooth Module= BthUsb, USB\VID_413C&PID_8000
Dell Wireless 350 Bluetooth Module= BthUsb, USB\VID_413C&PID_8103

[FIC.NT.5.1]
FIC Bluetooth Wireless Adapter= BthUsb, USB\Vid_05b1&Pid_1389

[GVC.NT.5.1]
GVC Bluetooth Wireless Adapter= BthUsb, USB\Vid_0525&Pid_a220

[HP.NT.5.1]
"HP USB BT Transceiver [1.2]"= BthUsb, USB\Vid_03F0&Pid_0C24

[IBM.NT.5.1]
Bluetooth UltraPort Module from IBM= BthUsb, USB\Vid_04BF&Pid_0317
IBM Integrated Bluetooth= BthUsb, USB\Vid_04BF&Pid_0318
IBM Integrated Bluetooth II= BthUsb, USB\Vid_1668&Pid_0441
IBM Integrated Bluetooth III= BthUsb, USB\Vid_1668&Pid_2441

[Microsoft.NT.5.1]
Microsoft Wireless Transceiver for Bluetooth= BthUsb, USB\Vid_045e&Pid_007e
Microsoft Wireless Transceiver for Bluetooth 2.0= BthUsb, USB\Vid_045e&Pid_009c

[Microsoft]
%BTH\MS_BTHBRB.DeviceDesc%= BthEnum, BTH\MS_BTHBRB

[MotionComputing.NT.5.1]
Motion Computing USB Bluetooth Device= BthUsb, USB\Vid_10ab&Pid_1002

[SiliconWave.NT.5.1]
Silicon Wave Bluetooth Wireless Adapter= BthUsb, USB\Vid_0c10&Pid_0000&Rev_1350
Silicon Wave Bluetooth Wireless Adapter= BthUsb, USB\Vid_0c10&Pid_0000
USB Bluetooth Wireless Adapter= BthUsb, USB\Vid_1310&Pid_0001

[Sony.NT.5.1]
USB Bluetooth Device= BthUsb, USB\Vid_044E&Pid_3002
USB Bluetooth Device= BthUsb, USB\Vid_044E&Pid_3003
Sony Bluetooth USB Adapter= BthUsb, USB\Vid_044E&Pid_3004
USB Bluetooth Device= BthUsb, USB\Vid_044E&Pid_3007

[TDK.NT.5.1]
TDK Bluetooth USB Adapter= BthUsb, USB\Vid_04BF&Pid_0319
TDK Bluetooth USB Adaptor= BthUsb, USB\VID_04BF&PID_0320

[Toshiba.NT.5.1]
TOSHIBA Integrated Bluetooth= BthUsb, USB\Vid_0930&Pid_0502&Rev_1350
TOSHIBA Integrated Bluetooth 2= BthUsb, USB\Vid_0930&Pid_0505
TOSHIBA Integrated Bluetooth 3= BthUsb, USB\VID_0930&PID_0506
TOSHIBA Bluetooth Adapter= BthUsb, USB\Vid_0930&Pid_0507

[Zeevo.NT.5.1]
Zeevo Bluetooth Solution= BthUsb, USB\Vid_0b7a&Pid_07d0&Rev_0126
Zeevo Bluetooth Solution= BthUsb, USB\Vid_0b7a&Pid_07d0&Rev_0133

;------------- Device section - End -----------------------


First off copy this file to the same directory and change the name to bth_old.inf so we have a backup.

Now here is where we're going to trick the XP BT stack into thinking it supports your BT dongle.

Unplug the dongle and plug it back in, when it tries to update the driver, cancel it. Go into the device manager [right click on my computer and choose properties / hardware / device manager] You should see your BT dongle on the list with a yellow ! next to it. Right click on it and select properties. Then details. Now you should see a screen that has a drop down box with the words "device instance id" change that to the next one down in the drop down box labled "hardware ids" and copy down on paper exactly what it has listed there.

Now we're going to edit the bth.inf file to include that info so now you'll change the inf file that we posted above from that to this: (changes in bold)


Quote:
; Microsoft Windows Bluetooth Driver INF
; Copyright (c) 2002 Microsoft Corporation

[Version]
LayoutFile=layout.inf
Signature="$Windows NT$"
Class=Bluetooth
Provider=%MS%
CLASSGUID={e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
DriverVer=08/03/2004,5.1.2600.2180

[DestinationDirs]
DefaultDestDir = 11 ;LDID_SYS
BthPort.NT.CopyFiles = 12 ;DIRID_DRIVERS
BluetoothClass.NT.CopyFiles=11 ;LDID_SYS
BthUsb.NT.Copy = 12 ;DIRID_DRIVERS
BthEnum.NT.Copy = 12 ;DIRID_DRIVERS
Serial.NT.Copy = 12 ;DIRID_DRIVERS
Fsquirt.NT.CopyFiles = 11 ;LDID_SYS
Bthprops.NT.CopyFiles = 11 ;LDID_SYS

[ClassInstall32.NT]
AddReg=BluetoothClass.NT.AddReg
CopyFiles=BluetoothClass.NT.CopyFiles

[BluetoothClass.NT.AddReg]
HKR,,,,%BluetoothClassName%
HKR,,NoInstallClass,,1
HKR,,Installer32,,"bthci.dll,BluetoothClassInstall er"
HKR,,Icon,,"201"

[BluetoothClass.NT.CopyFiles]
bthci.dll
bthserv.dll

[ControlFlags]
ExcludeFromSelect="BTH\MS_BTHBRB"

[Manufacturer]
%Microsoft%=Microsoft
ALPS=ALPS, NT.5.1
Belkin=Belkin, NT.5.1
Brain Boxes=BrainBoxes, NT.5.1
Broadcom=Broadcom, NT.5.1
Cambridge Silicon Radio Ltd.=Cambridge, NT.5.1
Dell=Dell, NT.5.1
FIC=FIC, NT.5.1
GVC=GVC, NT.5.1
HP=HP, NT.5.1
IBM=IBM, NT.5.1
Microsoft=Microsoft, NT.5.1
Motion Computing=MotionComputing, NT.5.1
Silicon Wave=SiliconWave, NT.5.1
Sony=Sony, NT.5.1
Targus=Targus, NT.5.1
TDK=TDK, NT.5.1
TOSHIBA=Toshiba, NT.5.1
Wistron NeWeb=Wistron, NT.5.1
Zeevo=Zeevo, NT.5.1

;------------- Device section - Start -----------------------

[ALPS.NT.5.1]
ALPS Integrated Bluetooth Device= BthUsb, USB\Vid_044e&Pid_3005
Alps Bluetooth USB Adapter= BthUsb, USB\Vid_044e&Pid_3006

[Belkin.NT.5.1]
Belkin Bluetooth Adapter= BthUsb, USB\Vid_050d&Pid_0081
Belkin Bluetooth Adapter= BthUsb, USB\Vid_050d&Pid_0084

[BrainBoxes.NT.5.1]
Brain Boxes USB Bluetooth Adapter BL-554= BthUsb, USB\Vid_05d1&Pid_0003

[Broadcom.NT.5.1]
Blutonium BCM2035 Bluetooth 2.4 GHz Single Chip Transceiver= BthUsb, USB\VID_0A5C&PID_200A
BCM2033 Bluetooth 2.4 GHz Single Chip Transceiver= BthUsb, USB\VID_0A5C&PID_200F

[Cambridge.NT.5.1]
Generic Bluetooth Radio= BthUsb, USB\Vid_0a12&Pid_0001
CSR Nanosira= BthUsb, USB\Vid_0a12&Pid_0003
CSR Nanosira WHQL Reference Radio= BthUsb, USB\Vid_0a12&Pid_0004
CSR Nanosira-Multimedia= BthUsb, USB\Vid_0a12&Pid_0005
CSR Nanosira-Multimedia WHQL Reference Radio= BthUsb, USB\Vid_0a12&Pid_0006

[Dell.NT.5.1]
Dell TrueMobile Bluetooth Module= BthUsb, USB\VID_413C&PID_8000
Dell Wireless 350 Bluetooth Module= BthUsb, USB\VID_413C&PID_8103

[FIC.NT.5.1]
FIC Bluetooth Wireless Adapter= BthUsb, USB\Vid_05b1&Pid_1389

[GVC.NT.5.1]
GVC Bluetooth Wireless Adapter= BthUsb, USB\Vid_0525&Pid_a220

[HP.NT.5.1]
"HP USB BT Transceiver [1.2]"= BthUsb, USB\Vid_03F0&Pid_0C24

[IBM.NT.5.1]
Bluetooth UltraPort Module from IBM= BthUsb, USB\Vid_04BF&Pid_0317
IBM Integrated Bluetooth= BthUsb, USB\Vid_04BF&Pid_0318
IBM Integrated Bluetooth II= BthUsb, USB\Vid_1668&Pid_0441
IBM Integrated Bluetooth III= BthUsb, USB\Vid_1668&Pid_2441

[Microsoft.NT.5.1]
Microsoft Wireless Transceiver for Bluetooth= BthUsb, USB\Vid_045e&Pid_007e
Microsoft Wireless Transceiver for Bluetooth 2.0= BthUsb, USB\Vid_045e&Pid_009c

[Microsoft]
%BTH\MS_BTHBRB.DeviceDesc%= BthEnum, BTH\MS_BTHBRB

[MotionComputing.NT.5.1]
Motion Computing USB Bluetooth Device= BthUsb, USB\Vid_10ab&Pid_1002

[SiliconWave.NT.5.1]
Silicon Wave Bluetooth Wireless Adapter= BthUsb, USB\Vid_0c10&Pid_0000&Rev_1350
Silicon Wave Bluetooth Wireless Adapter= BthUsb, USB\Vid_0c10&Pid_0000
USB Bluetooth Wireless Adapter= BthUsb, USB\Vid_1310&Pid_0001

[Sony.NT.5.1]
USB Bluetooth Device= BthUsb, USB\Vid_044E&Pid_3002
USB Bluetooth Device= BthUsb, USB\Vid_044E&Pid_3003
Sony Bluetooth USB Adapter= BthUsb, USB\Vid_044E&Pid_3004
USB Bluetooth Device= BthUsb, USB\Vid_044E&Pid_3007

[Targus.NT.5.1]
USB Bluetooth Device= BthUsb, USB\Vid_xxxxxxxxxxxxx

[TDK.NT.5.1]
TDK Bluetooth USB Adapter= BthUsb, USB\Vid_04BF&Pid_0319
TDK Bluetooth USB Adaptor= BthUsb, USB\VID_04BF&PID_0320

[Toshiba.NT.5.1]
TOSHIBA Integrated Bluetooth= BthUsb, USB\Vid_0930&Pid_0502&Rev_1350
TOSHIBA Integrated Bluetooth 2= BthUsb, USB\Vid_0930&Pid_0505
TOSHIBA Integrated Bluetooth 3= BthUsb, USB\VID_0930&PID_0506
TOSHIBA Bluetooth Adapter= BthUsb, USB\Vid_0930&Pid_0507

[Zeevo.NT.5.1]
Zeevo Bluetooth Solution= BthUsb, USB\Vid_0b7a&Pid_07d0&Rev_0126
Zeevo Bluetooth Solution= BthUsb, USB\Vid_0b7a&Pid_07d0&Rev_0133

;------------- Device section - End -----------------------




The x's will be what you wrote down from the device manager's hardware id list for the dongle.


From there save the file and unplug the dongle. Plug it back in and it should then prompt you to install the drivers again. Before doing this make sure the disk for the dongle isn't in a drive. update the driver and it will install the XP SP2 stack. Giving you the option to see the Bluetooth icon in control panel.

Hope this helps, if you have any questions feel free to ask.

linuxpro 02-23-2007 01:42 AM

Have done all this and got the Bluetooth work but thought it had installed the Widcom drivers so I uninstalled it but since I have discovered that it was actually was the MS Stack but and now when I try to install it can't find the MS Stack also when it was installed the BB Desktop software was still greyed out for some reason as if there are something missing from the DM so I downloaded the latest version but making no difference so I just cant figure I out, And I am running windows xp with sp2,

It's doing my head in

RoadRider 02-23-2007 05:52 AM

So, problem seems to be limited to Desktop Manager side.

There is a knowledgebase article for doing a total Desktop Manager uninstall - control panel add/remove, manually deleting folders and all registry settings.

Have you tried this before re-installing Desktop Manager?

Also, carefully double check your mods in the bth.inf file for typo's.

linuxpro 02-23-2007 07:05 AM

Yep tried that to not making any difference at all

RoadRider 02-23-2007 07:13 AM

I'm stumped!

linuxpro 02-23-2007 07:14 AM

Yep me too. lol!!!

XyKo 02-24-2007 09:45 AM

Same here. Just got my T60 and was hoping to go online via BT. Only works with the USB wire, but can't seems to do anything else. My BT section is grey out also.

Clarkip 02-24-2007 02:06 PM

your problem is in the bluetooth stack it must be windows bluetooth. Desktop Manager will not work with anything other then windows


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