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Old 03-08-2007, 09:42 PM   #1 (permalink)
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Default User Tool CD HELP

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i got my bb pearl a week ago and i got the cd with it called "Blackberry User Tools" but when i put it in my computer and want to Install it, it gives me an Error and doesnt install the cd, any ideas?? i cant install this
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Old 03-08-2007, 09:49 PM   #2 (permalink)
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Wirelessly posted (BlackBerry 8100: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8100/4.2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Go to your providers website and download desktop manager for the 8100

You can also call and tell them the CD is corrupt and ask for a new one

Last edited by LunkHead : 03-08-2007 at 09:53 PM.
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Old 03-08-2007, 09:50 PM   #3 (permalink)
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Download the Desktop Manager from blackberry.com. download version 4.2 service pack 1.
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Old 03-09-2007, 01:34 AM   #4 (permalink)
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Quote:
Originally Posted by John Clark
Download the Desktop Manager from blackberry.com. download version 4.2 service pack 1.
i did that and the same error thing shows up and i cant install it =/
thanks
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Old 03-09-2007, 05:28 AM   #5 (permalink)
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You may have to download the latest copy of Windows Installer 3.1 from the microsoft.com downloads web site.

I assume you are using a PC with Windows...
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Old 03-09-2007, 02:52 PM   #6 (permalink)
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Quote:
Originally Posted by NJBlackBerry
You may have to download the latest copy of Windows Installer 3.1 from the microsoft.com downloads web site.

I assume you are using a PC with Windows...
i have a new laptop with vista on it
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Old 03-09-2007, 02:56 PM   #7 (permalink)
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DM 4.2 SP1 does load on Vista Home Premium; my wife has it. Not a big VIsta fan so far.
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Old 03-09-2007, 03:07 PM   #8 (permalink)
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Quote:
Originally Posted by NJBlackBerry
DM 4.2 SP1 does load on Vista Home Premium; my wife has it. Not a big VIsta fan so far.
ok thanks
and how can i get it?
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Old 03-09-2007, 08:42 PM   #9 (permalink)
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i download it buy it still gives me the same error =/
it says:
"Error 2738: could not accsess VBSript run time for custom action"

someone please help?

Last edited by Schneider : 03-09-2007 at 08:46 PM.
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