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Old 03-11-2007, 07:51 PM   #1 (permalink)
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Default New BB user with a couple of problems with BB Desktop. Please Help!!

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Hello,

I just got my first BB two days ago and really like it, but I am having BB desktop issues. Whenever I sync the Pearl, most of the process completes, then I am getting a Failure message saying "Unable to Wirte or update data". This occurs at the same point every time and it is during the Processing Handheld Address book stage. Out of 350 items that it is trying to sync, it always occurs around the 275 number and stops withh the warning. Any ideas what to do? Most of my data seems to be on the pearl, but why the warning message?

Thanks
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Old 03-11-2007, 07:54 PM   #2 (permalink)
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Hi - welcome to BB Forums.
There is a Contact with a blank or invalid first and last name. You'll have to find the bad record and correct it. I believe in Intellisync there is a log you can view which should be able to help.
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Old 03-11-2007, 07:56 PM   #3 (permalink)
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Wirelessly posted (8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

You need to find the one record on your BB that has some odd data in it... One contact has something in one of the fields that is hanging ut up when you sync.
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Old 03-11-2007, 08:01 PM   #4 (permalink)
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I checked them all and they look good. Any other tricks to locate the bad info?

Thanks
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Old 03-11-2007, 08:06 PM   #5 (permalink)
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Just found it! Thanks guys!!
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Old 03-11-2007, 08:26 PM   #6 (permalink)
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Wirelessly posted (8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Welcome, could you post what offending data you found, that solved the hang-up. You might help solve someone else's similar problem in the future. Thanks.
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