I have successfully setup my work e-mail (imap on Blackberry Internet Service) so that I receive e-mails but I can't send.
When I try to send e-mails, I get the following error:
The following message to <email@example.com> was undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 550-'<firstname.lastname@example.org>: Sender address rejected: Blocked'
My tech admin at work said this is a security thing that our company smtp server will not send my e-mails because I am connecting to the internet using T-Mobile Internet service. This makes perfect sense to me.
So what I need to do is change my BB to send using a T-Mobile smtp server (the admin said) or another smtp server that will accept me. He did not, however, know how to adjust settings on a Pearl or within the T-mobile web site.
Is the server address that I'm looking for myemail.t-mobile.com ? Or is that server address obsolete?
Additionally, how do I get my BB to send email using an smtp server of my choosing? I've looked at settings on the handset and at bis.t-mobile.com where I setup the email address in the first place. Neither appears to have an option to choose a particular smtp server.
Please help. Each of three times I have called T-mobile's BB techs they have seemed very clueless.
Thanks in advance for your help.