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-   -   Having trouble synchronizing contacts between Pearl and Outlook (http://www.blackberryforums.com/general-8100-series-discussion-pearl/72103-having-trouble-synchronizing-contacts-between-pearl-outlook.html)

dfarrales 04-06-2007 01:05 PM

Having trouble synchronizing contacts between Pearl and Outlook
 
Just got a new Pearl and I'm trying to transfer my Outlook contacts into the phone. I have approx 125 contacts and the first 41 transferred fine. Then for some reason Intellisync stopped and gave me the error message "Unable to write or update application data". I deleted the transferred contacts to do it over again and it stops at the same spot. I checked the phone memory and it says i have 9,752,668 Bytes of memory (9 mb's, correct?). I tried to see if the contacts were bad and it stops at one particular contact but no luck finding anything wrong w/ them. I even tried deleting the contact it stops at but no luck. Several more attempts at deleting the transferred stuff and it still stops at 41 contacts.

also another thing i just noticed... everytime i try to sync, my phone time switches to Eniwetok (GMT -12:00). i always have to switch back to Pacific time.

Any ideas?

bobross 04-06-2007 01:32 PM

Chances are you have at least one contact that is missing either a Last Name, First Name, or Company on outlook. It must have at least one of these 3 fields in order for it to sync.

Other possible causes are invalid characters or not enough memory, but generally you'll find that you have a contact w/o the above information and you can just add that in and you won't have any problems.

Korexz 04-06-2007 01:48 PM

I've synced 150+ contacts at one time from outlook. So you shouldn't be running into a limit or memory issue.

Did you check the log?

Goto the Synchonize screen and click on the Configuration tab.

Look for the View log button.

This is the log of the most recent sync. There should be some clue here.

bobross 04-06-2007 03:40 PM

RIM Technical Knowledge Center KB-00729

There are four possible causes of this error message.

Cause 1: There are Contacts in Outlook that do not contain information in the First Name, Last Name, or Company fields.
Verify that each Contact entry is assigned a First Name, Last Name, and Company Name.
  1. Open Outlook and go to the Contacts page.
  2. Sort the contacts by Category in order to easily identify entries without names or companies.
    NOTE: To sort contacts within Outlook click the header for the column to be sorted.
  3. Add data to at least one of these fields. Alternatively, delete entries without a First Name, Last Name, or Company.

****Edit: You can use the following to search contacts in most recent versions of Outlook -
Click Contacts to view your list of contacts.
Click Options.
Select Advanced Find.
Go to the Advanced tab.
Select First Name from Frequently-used fields list.
Change the Condition to (IS EMPTY) and click Add To List button.
Repeat steps 5 and 6 for Last Name and Company
Click the Find Now button. ****


Cause 2: Not enough storage space on the handheld

Create more space on the handheld by reducing the range of days with Intellisync. If additional storage space is required, remove applications from the handheld with Application Loader.

Reducing the range of days with Intellisync: Reducing the range of days restricts the number of appointments or events being transferred to the handheld. You can choose to transfer all items to your handheld, transfer only future items, or transfer items which fall between a range of days. Reducing the range of days will increase the amount of space on the handheld.
  1. Start the BlackBerry Desktop Manager.
  2. Select Intellisync.
  3. Note: If using Desktop Manager 4.2 or higher click Synchronize.
  4. Select Configure PIM.
    Note: If using Desktop Manager 4.2 or higher click Configuration, and then Configure synch.
  5. Highlight Calendar.
  6. Click the "Configure" drop-down and select Advanced Settings.
  7. Select the Date Range tab.
  8. Reduce the range of days and click OK.


Cause 3: Invalid characters in name or address fields

There are invalid characters such as +, $ or % in the name or address fields of address book entries. The handheld is only able to read text. Any symbols appearing in the name or address fields are considered invalid characters and will cause the error.

Verify there are no invalid characters in the name or address fields of address book entries.
  • On the BlackBerry, scroll to and select the Address Book icon.
  • Select any entries with invalid characters.
  • Remove any symbols or invalid characters in the name or address fields.

Cause 4: Handheld database is corrupted

Clear the corrupted handheld database by connecting the handheld to your personal computer. Double click Backup and Restore > Advanced. Select the database for the application where the error occurred and click Clear.
  1. Start the BlackBerry Desktop Manager.
  2. Select Backup and Restore.
  3. Select the database for the application for which the error occurred and click Clear.


Sorry it took a while to find it and post it. At work atm, needed to get a few minutes free time.

Bob

dfarrales 04-07-2007 01:38 PM

i've checked, double checked and then triple checked all contacts. they all have a least a last, first or company name (actaully, none have company name, only first or last).

i had one contact w/ a "-" and fixed that. i had three contacts with a ",". not sure if those were issues but i removed them.

i have about 6mb of mem so that shouldn't be an issue.

i cleared the database by following the instructions to go thru back up and restore... etc.

still no luck. it actually stops at 43 contacts (not 41 like i said earlier).

here's the log:


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
On 4/7/2007 10:36 AM
Synchronize Handheld Address Book with Microsoft Outlook Contacts

First System: Handheld
Second System: Microsoft Outlook
Conflict Resolution: Notify

Total Inputs From First System: 0

Input From Second System:

READ "A1"
READ "A1"
READ "<Unspecified>"
READ "Andrews"
READ "Andrews"
READ "Apraiser"
READ "Mail"
READ "Bailey"
READ "Balanag"
READ "Balanag"
READ "<Unspecified>"
READ "Becerra"
READ "Bill"
READ "Bill"
READ "Blynn"
READ "Breiz"
READ "Bui"
READ "Cabcabin"
READ "Cabcabin"
READ "Camous"
READ "Nina"
READ "Cdc"
READ "Cell"
READ "CELL"
READ "CELL"
READ "Chan"
READ "Chang"
READ "Chang"
READ "Check"
READ "Svc"
READ "Codog"
READ "Ctr"
READ "Corkie"
READ "Liason"
READ "Cybulski"
READ "DA"
READ "<Unspecified>"
READ "Dad"
READ "Services"
READ "Drew"
READ "Dougherty"
READ "Dragon"
READ "<Unspecified>"
READ "<Unspecified>"
READ "Faria"
READ "Baltazar"
READ "Flato"
READ "Flores"
READ "Free"
READ "Gould"
READ "Hadden"
READ "Home"
READ "Home"
READ "Hoover"
READ "Hotel"
READ "Spd Bell John"
READ "Jonathan"
READ "Cell"
READ "Work"
READ "Cell"
READ "Home"
READ "Stn"
READ "Home"
READ "Cell"
READ "Little"
READ "Long"
READ "Cell"
READ "Magny"
READ "Mantell"
READ "Maring"
READ "Martinez"
READ "Mateo"
READ "Mather"
READ "Cell"
READ "Minutes"
READ "Cell"
READ "Mom"
READ "Montoya"
READ "Murawaski"
READ "Nahn"
READ "Neri"
READ "<Unspecified>"
READ "NonEm"
READ "Nursery"
READ "Osai"
READ "Elementary"
READ "Del Paso Vet"
READ "Pd"
READ "Pinola"
READ "Predium"
READ "Property"
READ "Cell"
READ "Records"
READ "Spencer"
READ "Sac"
READ "Sac"
READ "San Mateo"
READ "Spd Bell Sherry"
READ "Somontan"
READ "Strachan"
READ "Cell"
READ "Strachan"
READ "Suehowicz"
READ "Hawley"
READ "Tax"
READ "Cell"
READ "Toby"
READ "<Unspecified>"
READ "Agt"
READ "<Unspecified>"
READ "Voice"
READ "M"
READ "Spd Walker Eric"
READ "<Unspecified>"
READ "<Unspecified>"

Total Inputs From Second System: 115

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Summary of Data Analysis:

A1 - Added on Second System
A1 - Added on Second System
- Added on Second System
Andrews - Added on Second System
Andrews - Added on Second System
Apraiser - Added on Second System
Mail - Added on Second System
Bailey - Added on Second System
Balanag - Added on Second System
Balanag - Added on Second System
- Added on Second System
Becerra - Added on Second System
Bill - Added on Second System
Bill - Added on Second System
Blynn - Added on Second System
Breiz - Added on Second System
Bui - Added on Second System
Cabcabin - Added on Second System
Cabcabin - Added on Second System
Camous - Added on Second System
Nina - Added on Second System
Cdc - Added on Second System
Cell - Added on Second System
CELL - Added on Second System
CELL - Added on Second System
Chan - Added on Second System
Chang - Added on Second System
Chang - Added on Second System
Check - Added on Second System
Svc - Added on Second System
Codog - Added on Second System
Ctr - Added on Second System
Corkie - Added on Second System
Liason - Added on Second System
Cybulski - Added on Second System
DA - Added on Second System
- Added on Second System
Dad - Added on Second System
Services - Added on Second System
Drew - Added on Second System
Dougherty - Added on Second System
Dragon - Added on Second System
- Added on Second System
- Added on Second System
Faria - Added on Second System
Baltazar - Added on Second System
Flato - Added on Second System
Flores - Added on Second System
Free - Added on Second System
Gould - Added on Second System
Hadden - Added on Second System
Home - Added on Second System
Home - Added on Second System
Hoover - Added on Second System
Hotel - Added on Second System
Spd Bell John - Added on Second System
Jonathan - Added on Second System
Cell - Added on Second System
Work - Added on Second System
Cell - Added on Second System
Home - Added on Second System
Stn - Added on Second System
Home - Added on Second System
Cell - Added on Second System
Little - Added on Second System
Long - Added on Second System
Cell - Added on Second System
Magny - Added on Second System
Mantell - Added on Second System
Maring - Added on Second System
Martinez - Added on Second System
Mateo - Added on Second System
Mather - Added on Second System
Cell - Added on Second System
Minutes - Added on Second System
Cell - Added on Second System
Mom - Added on Second System
Montoya - Added on Second System
Murawaski - Added on Second System
Nahn - Added on Second System
Neri - Added on Second System
- Added on Second System
NonEm - Added on Second System
Nursery - Added on Second System
Osai - Added on Second System
Elementary - Added on Second System
Del Paso Vet - Added on Second System
Pd - Added on Second System
Pinola - Added on Second System
Predium - Added on Second System
Property - Added on Second System
Cell - Added on Second System
Records - Added on Second System
Spencer - Added on Second System
Sac - Added on Second System
Sac - Added on Second System
San Mateo - Added on Second System
Spd Bell Sherry - Added on Second System
Somontan - Added on Second System
Strachan - Added on Second System
Cell - Added on Second System
Strachan - Added on Second System
Suehowicz - Added on Second System
Hawley - Added on Second System
Tax - Added on Second System
Cell - Added on Second System
Toby - Added on Second System
- Added on Second System
Agt - Added on Second System
- Added on Second System
Voice - Added on Second System
M - Added on Second System
Spd Walker Eric - Added on Second System
- Added on Second System
- Added on Second System

Records Added or Changed - Conflicting: 0
Records Added - Not Conflicting: 115
Records Changed - Not Conflicting: 0
Records Deleted: 0
Records Unchanged: 0
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Updates To First System:

ADD "A1"
ADD "A1"
ADD "<Unspecified>"
ADD "Andrews"
ADD "Andrews"
ADD "Apraiser"
ADD "Mail"
ADD "Bailey"
ADD "Balanag"
ADD "Balanag"
ADD "<Unspecified>"
ADD "Becerra"
ADD "Bill"
ADD "Bill"
ADD "Blynn"
ADD "Breiz"
ADD "Bui"
ADD "Cabcabin"
ADD "Cabcabin"
ADD "Camous"
ADD "Nina"
ADD "Cdc"
ADD "Cell"
ADD "CELL"
ADD "CELL"
ADD "Chan"
ADD "Chang"
ADD "Chang"
ADD "Check"
ADD "Svc"
ADD "Codog"
ADD "Ctr"
ADD "Corkie"
ADD "Liason"
ADD "Cybulski"
ADD "DA"
ADD "<Unspecified>"
ADD "Dad"
ADD "Services"
ADD "Drew"
ADD "Dougherty"
ADD "Dragon"
ADD "<Unspecified>"
IGNORE "<Unspecified>"

Total Updates To First System: 44

Field mapping used for translation:
Microsoft Outlook Handheld
Job Title ----------------------- Title
Company Name -------------------- Company Name
Body ---------------------------- Notes
Business Address Street 1 ------- Address1
Business Address Street 2 ------- Address2
Business Address City ----------- City
Business Address State ---------- State/Prov
Business Address Country -------- Country
Business Address Postal Code ---- Zip/Postal Code
Business Fax Number ------------- Fax
Business Telephone Number ------- Work Phone
Business Telephone Number 2 ----- Work Phone 2
Mobile Telephone Number --------- Mobile Phone
Pager Number -------------------- Pager
Radio Telephone Number ---------- Direct Connect
Email1 Address ------------------ Internet Address1
Email2 Address ------------------ Internet Address2
Email3 Address ------------------ Internet Address3
Home Address Street 1 ----------- Home Address1
Home Address Street 2 ----------- Home Address2
Home Address City --------------- Home City
Home Address State -------------- Home State/Prov
Home Address Country ------------ Home Country
Home Address Postal Code -------- Home Zip/Postal Code
Home Telephone Number ----------- Home Phone
Home Telephone Number 2 --------- Home Phone 2
Middle Name --------------------- Middle Name
Other Telephone Number ---------- Other Phone
Title --------------------------- Salutation
Web Page ------------------------ Web Address
First Name ---------------------- First Name
Last Name ----------------------- Last Name
User Defined String 1 ----------- PIN
User Defined String 2 ----------- Interactive Handheld
User Defined String 3 ----------- 1-way Pager
Categories ---------------------- Categories
Contact Photo ------------------- Picture

Unable to write application data record.
Translation Canceled!

Linda010 04-08-2007 04:17 AM

Problems synchronizing with Outlook
 
I have exactly the same problem. I have double-checked all the contacts and there is something entered in all the necessary fields. There are no illegal characters anymore. What I have noticed in my case, is that the contacts that failed to synchronize are mostly the ones with last names starting with T, U, V, W, X, Y....not sure why. What's curious is that a few contacts starting with these letters DID synchronize, but most did not.

Would appreciate any ideas....

Linda010 04-08-2007 09:06 AM

Just tried something that seems to have solved the problem. Things to note:
1. The synch process stops at the point where it encounters one contact with a problem. So you have to find that one contact. It seems to process the items in chronological order of the last modified date/time.
2. When synching, after it reads/processes the records on the handheld and Outlook, it gives you a dialog asking you to Accept/Cancel/Details of new additions. Click on details, then click on the first item...that is probably the one causing the problem.
3. In my case, the Outlook details looked fine, with first name, last name etc., but in fact in the translation from Outlook to Blackberry, the fields did not translate for some reason and to the Blackberry software, the contact "seemed" to be missing the required first and last names...

hope this helps.

dfarrales 04-09-2007 02:03 AM

ha! funny you posted this. i went through the same thought process and found the corrupt file. like you said, in outlook it looks fine. but when viewing through the "details" it shows up w/ nothing in the required fields. i deleted this one and all is good now8-)

weird thing is i tried adding the same contact into outlook but it continues to show up as a bad file when trying to sync... weird.

no big though. i can live that... i'll just add the contact through the phone.

thanks all!


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