Originally Posted by ry94080
I just got a brand new blackberry from t-mobile. None of the buttons work!!! When i do manage to get the screen on, the only thing that seems to work is the roller ball that scrolls from icon to icon. Other than that. There doesn't seem to be any functionality at with the buttons?????
Is there a way to hard-reset the phone to factory settings?
Take it Back if within 14 day period otherwise call customer service to get it replaced