BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-14-2007, 10:06 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2006
Model: 8100
Carrier: Cingular
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Phone crash when dialing letters

Please Login to Remove!

I am wondering if anyone had experience this problem on their pearl. I was trying to call the number 800-STAPLES. Holding down the ALT key, I began to type in the word STAPLES in the call field when all of sudden the phone crash and gave the error message: "Uncaught exception: java.lang.ClassCastException." It also begin to "beep" that would not turn off until i did a battery pull.

After the battery pull, when I try to type the letters into the phone number field, it automatically changes the letter or add additional letter into the phone number field for me. When I try to type in 800-STAPLES, after the first two letters "800-ST", it would change to 800SST (with the additional S). After typing the entire "800-STAPLES", the phone field would display "800-SSTAAPLEES." I'm not sure whether it has to do with the fact that the phone is trying to look-up the number in the address book when dialing or whether its something else.

Please let me know if anyone else is having this problem or its just isolated to my phone.
Offline  
Old 04-14-2007, 10:43 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2006
Location: TX
Model: 8130
PIN: 31B54365
Carrier: Sprint
Posts: 159
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What version of BB OS do you have? Do you have the black or red Pearl? If you've upgraded your OS, I would recommend you downgrade to the version that is current on the Cingular site.
__________________
--
Sprint 8130 (Amethyst)
Previous BBs owned: Nextel 7510, 7520, 7100i, Sprint 8703e, AT&T 8300
Offline  
Old 04-14-2007, 10:44 AM   #3 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

That is a known issue in the 4.2.1 OS. It doubles the letters. Also, if you have groups in your address book you will get the uncaught exception error you are referring to. As soon as you hit the first letter of one of your groups it will give the error. I deleted all my groups because of it.
Offline  
Old 04-14-2007, 11:34 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2006
Model: 8100
Carrier: Cingular
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the red pearl but upgraded to the TIM release OS v. 4.12.1.66. I don't believe I have any groups in my contact (though how do I tell??)

After looking carefully, it seem as if the BB is trying to match up what I am typing in the phone book to the address book. So the 8 is convert into a B with two spaces for the two 0. However, once it passes the point where there are no contacts matching the contacts after "800S", it starts doubling every other letter. So it becomes 800SSTAAP...

Is this a issue with the OS or a setting I inadvertently changed in the phone?? Also, would downgrading back to the version the phone came with solve the problem. (It shipped with the latest release from Cingular.)

Thanks,

Last edited by petec88 : 04-14-2007 at 11:37 AM.
Offline  
Old 04-14-2007, 11:37 AM   #5 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

It's a bug with the OS. I never used the .73 OS but used the .71 OS for along time and never had a problem.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.