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Old 04-17-2007, 02:05 AM   #1 (permalink)
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still receiving blank ones. anyone else still experiencing this? and if so, what area are you from?
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Old 04-17-2007, 02:21 AM   #2 (permalink)
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Yes, I am...sometimes. Sometimes it works, sometimes it doesn't. I'm in Hawaii.
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Old 04-17-2007, 04:57 AM   #3 (permalink)
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Look at the network not area (T-Mobile), it is very likely they are served by the same MMSc if same network.

If the MMS had content when submitted to the MMSc (i.e sender didn't send blank) then the problem may relate to content adaption at the MMSc, possibly only from some originating handset/file types. Content adaption may be having problems converting the file to something it believes is compatible with the BB MMS client/display capabilities.

If you get a blank MMS from a user on the same network (easier for them to look at) and this is blank, then note originating handset type, find out size and the file types which were included (contact originator) then report it to your network.

Possible causes of blank MMS are -
Content adaption cannot convert file for display at receiving device*
Content Adaption/AntiVirus has removed an S60 MMS propogated virus or similar*
The content or header of the MMS has become corrupted, originating carrier -> delivering carrier

*These should result in a fallback route, either advising the MMS client that it can't handle the MMS or sending of www link to the MMS via an SMS to recipient. Some networks won't support this however.

Content adaption has a whole lot of variables to consider, some handsets/software versions don't even originate files correctly formatted for the type, receiving the blank rather than knowing why the MMS cannot be displayed may be the only error. As above, I'd let them know however.

cheers
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Old 04-20-2007, 12:46 AM   #4 (permalink)
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Quote:
Originally Posted by mmspearl View Post
still receiving blank ones. anyone else still experiencing this? and if so, what area are you from?
I'm receiving blank ones too right now! I'm in Los Angeles, CA. It's on and off if I can send them out too. it's a crap shoot. I have tmobile. What about you?
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Old 04-20-2007, 12:53 AM   #5 (permalink)
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i also have T-mobile. they told me it was an area thing, i guess not. it's really starting to get on my nerves, i have to have people send the pic to my email and that usually takes longer to receive.
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Old 04-20-2007, 01:38 AM   #6 (permalink)
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That automatic retrieval thing I told you to do yesterday did not work, I notice once I turned that on, they were all coming in blank. Never mind, it was not you I told.lol.. Sorry
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Last edited by beyondalegend : 04-20-2007 at 01:39 AM.
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