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Old 04-20-2007, 07:17 PM   #1 (permalink)
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Default Problems with your Red (Cingular) Pearl?

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If you just recently purchased a Red Pearl from Cingular/AT&T and had the following issue, I might be able to help. Try these fixes before you take the phone back to the store. Please note, this is a known issue by Cingular/AT&T and RIM, (links to follow) so don't let the store people brush you off or act like you are the first person to have this issue. For the record, the rep at my local store was extremely helpful in getting this issue resolved for me, so I have nothing but good things to say about the help they offered.

When I installed the Desktop Manager on my laptop, I followed the instructions in the Quick Start guide, and linked the phone. After the first update, when the phone rebooted the browser icons were gone. I tried several things at the suggestion of many on this forum (Thank You!) and the store rep. Nothing seemed to help. I was given a new phone at the store, we verified before I left that everything was working fine. As soon as I got home and linked back up, I was right back to square one.

If you are in the same boat as I am, here is what I was able to do to fix the issue:

1. Do a complete backup from within Desktop Manager. Disconnect your Pearl from your computer.
2. Completely uninstall/remove the Desktop Manager from your computer. You will have to use the Add/Remove software utility if you have Windows.
3. Go to the Cingular site and click on the Support link, Phone/Device Support, Blackberry Software downloads. Or click here to go to the Cingular download site. Be sure to click the "Red Pearl 8100c" software, not the "Main Slate". (Although that software should work just fine, it is a slightly different version)
4. Download the latest version. As of today's date, it is:
Software For BlackBerry Pearl (Red 8100c)

BlackBerry Handheld Software v4.2.0.89 (Multilanguage)

Package Version:
Consisting of:
Software Platform:
File name: 8100M_PBr4.2.0_rel89_PL2.2.0.41_A4.2.0.73_Cingular .exe
File size: 68.02MB

5. Install on your computer, follow the instructions given by the setup wizard.
6. Start the Desktop Manager, connect your Pearl, follow the prompts.
7. Upon completion of the software update, your Pearl should shut down and reset automatically. You will see the hourglass spin for up to 5-10 minutes while it processes the upgrade/reinstall.
8. Once your phone resets and you get the main screen back, finish the install by doing a hard reset. You may know this better as the famous "battery pull". Take the battery out of your phone, leave it off for 30-60 seconds, reinstall the battery and wait for it to boot up.

This should reset everything back to normal.

The first time I did this, I thought it didn't work, because nothing came back. After several long minutes of "what next?" with my sales rep, he finally asked "Okay, did you remember to pull the battery?" After I got done slapping my forehead, the phone came back just fine, and my browsers were there and everything works great.

Here are two sites that you may find helpful. One is the Cingular Customer Forum that had a thread with fellow customers with the same issue, and the other is the RIM/Blackberry Tech Support document that outlines the fix.

I hope this is helpful to anyone trying to get their browsers back.

The RIM/Blackberry Tech Support Doc

The Cingular Customer Forum Thread
Old 04-20-2007, 07:34 PM   #2 (permalink)
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I had the same problems with my browser and medianet icons dissapearing and actually downgraded to .71, used it for about a week to ensure stability and then went the route of the upgrade to .73 - so I can definitely appreciate this thread's importance

Thanks for such an in depth post LaTuFu!!
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