BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-23-2007, 10:23 AM   #1 (permalink)
New Member
 
Join Date: Feb 2007
Location: Utah
Model: 8100
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default wife's Pearl not receiving calls...sometimes

Please Login to Remove!

My wife and I purchased two pearls from Letstalk.com back in February and on occasion, her phone will not ring. I will call her phone and it will ring for about 3 times before going to voicemail. On her end, she does not receive the call nor the voicemail until the phone has been reset. Both a soft and hard reset seem to do the trick but I don't want to have to keep remembering to keep periodically rebooting her phone. For the most part it will work just fine then one day out of the blue (usually when I need to get a hold of her) it will start acting up.

Second question would be if phones are purchased through vendors like LetsTalk does T-mobile fix/replace phones after the 30 letstalk return period is up?

Her software is the most current 4.2.0.64 as of April 23. Any suggestions?

Love the site
Offline  
Old 04-23-2007, 12:34 PM   #2 (permalink)
BlackBerry Master
 
brucejr's Avatar
 
Join Date: Nov 2006
Model: 666
Carrier: ?
Posts: 3,645
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did you get the extended plan through LetsTalk? TMO wont give you anything but the manufactureres warranty since it wasn't purchased through them. I would first contact LetsTalk since they were the vendor for the phone. Your phone is not having the same problem? If not it sounds like it may be a bad phone.
__________________
The Purrfect 4
Offline  
Old 04-23-2007, 12:36 PM   #3 (permalink)
BlackBerry God
 
LunkHead's Avatar
 
Join Date: Jan 2005
Location: Here
Model: 850
OS: 0.0.00001
PIN: kie swear
Carrier: USPS Priority
Posts: 10,992
Post Thanks: 160
Thanked 160 Times in 59 Posts
Default

T-Mo will honor the warranty but they will ship you a refurbished device...
Offline  
Old 04-25-2007, 10:44 AM   #4 (permalink)
New Member
 
Join Date: Feb 2007
Location: Utah
Model: 8100
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

what's the warranty on the pearl through T-mob? Do they honor it even though it was purchased from some other vendor?

Thanks for your reply.
Offline  
Old 04-25-2007, 10:56 AM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Gleedsta, your first line of return should be LetsTalk. They should replace it. Ask their advice to go to TMo if they refuse, remember sugar works better than vinegar at this point in dealing with them.
Offline  
Old 05-01-2007, 10:49 PM   #6 (permalink)
New Member
 
silentradar's Avatar
 
Join Date: May 2007
Model: 8100
PIN: N/A
Carrier: Rogers
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same problem with mine and I found that the SIM card was not locked into place fully and once I took it out and reinserted it, it worked fine again.
Offline  
Old 05-01-2007, 11:19 PM   #7 (permalink)
BBF Moderator
 
Stinsonddog's Avatar
 
Join Date: Mar 2005
Location: Northern California
Model: 9700
PIN: Agaboobie
Carrier: AT&T
Posts: 5,518
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Maybe you need to put her in your fav 5.
__________________
Shortcuts Rule!! Download Link:[Stinsonddog's Blackberry Tips ] GET TORCHED
@ Stinsonddog
Offline  
Old 05-01-2007, 11:23 PM   #8 (permalink)
New Member
 
SEHRA4177's Avatar
 
Join Date: Dec 2006
Location: A town
Model: 8100
Carrier: T-Mobile
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It seems like the phone is messed up...T-Mobile will rplc it under warranty as long as no liquid damage or pys damage...I would try a new SIM first...you have the new software so that would be the last step they would take with your kind of prob
__________________
Offline  
Old 05-03-2007, 02:09 AM   #9 (permalink)
New Member
 
Join Date: Feb 2007
Location: Utah
Model: 8100
Carrier: T-Mobile
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks guys. The problem hasn't happened since I posted. Go figure. She also complains that the Pearls pick up a lot of background noise. Has anyone else found that to be true?

Hard to satisfy a women with electronics.
Offline  
Old 05-03-2007, 06:32 AM   #10 (permalink)
Knows Where the Search Button Is
 
adorableone's Avatar
 
Join Date: Apr 2007
Location: Los Angeles
Model: 9000
OS: 4.6.0.282
Carrier: AT&T US
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My family has thanked me for upgrading to the Peal, because they can finally hear ME when they make a call. However, regardless of what phone I use when my boyfried uses speaker phone I can hear myself echo...

regardless I thought the sound quality is great, and I've been told I am hard to please...
Offline  
Old 05-03-2007, 07:26 AM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2007
Model: 9700
OS: 5.0.0.979
Carrier: AT&T
Posts: 41
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Same thing happened to me yesterday. I tried to place a call and couldn't. I finally did a soft reset and when the system came back up, I suddenly had missed calls, voice mails, and e-mails going back a couple of hours. I returned a call and the caller told me that my number had rung 10 times before rolling to VM. That's about 5 more than usual.

This is really scary; the screen and connectivity bars looked perfectly normal before the reboot.

I'll add that my memory was ok. I had done my "daily soft reset" just yesterday morning.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.