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Old 04-26-2007, 01:44 PM   #1 (permalink)
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Red face Pearl Won't Hard Reset!

Please Login to Remove!

So I just got the new Blackberry Pearl YESTERDAY, and today, at work, I synced my Mac Address book to my Pearl. Turns out I don't want ALL of these numbers. I didn't realize there isn't a DELETE ALL button.

Anyhow, after hours of searching, I've only heard two answers.
1. Take out the battery (which doesn't work for me)
2. Go to Options, Security Settings, General Settings, and then Wipe Handheld (which doesn't work for me, either)

Am I doing something wrong?! haha.

SOMEONE SAVE MEEEEE from deleting over 1,000++++++ contacts.
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Old 04-26-2007, 01:46 PM   #2 (permalink)
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Wait, explain what you are intending to do?

Do you want to delete some or all of your address book?

Why can't you take your battery out to reboot?
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Old 04-26-2007, 01:48 PM   #3 (permalink)
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I want to delete ALL of my contacts. I don't mind doing that, since I only just got it anyway.

And, even when I take out my battery, the contacts remain as is. They don't disappear like I wish they would. haha
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Old 04-26-2007, 01:48 PM   #4 (permalink)
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use the blackberry desktop manager's backup and restore (advanced) option to clear the address book database
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Old 04-26-2007, 01:49 PM   #5 (permalink)
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Must be doing something wrong, after wiping the handheld, the contacts should be gone, after hitting 'wipe handheld', were you prompted to type 'blackberry'? I have done a handheld wipe a couple of times, erasing the contacts each time.
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Old 04-26-2007, 01:49 PM   #6 (permalink)
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but im on a maaacccc.

do you know how i would do it from there? i'm using pocketmac, and there isn't an option to delete all of the contacts in order to sync with the mac, there is only the option of deleting from the mac to sync with the phone. sigh
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Old 04-26-2007, 01:51 PM   #7 (permalink)
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well that's the thing. when i go to "general options" and click the left button (the menu key) to try to wipe handheld, the only prompt i get is "close"
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Old 04-26-2007, 01:52 PM   #8 (permalink)
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No no, wait a minute. Pulling the battery WON"T clear your address book, never has for others, won't for you.

You need to do just what nsquark said, but with pocketmac. Do a complete backup and restore leaving OFF the addressbook.
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Old 04-26-2007, 01:54 PM   #9 (permalink)
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while highlighting general setting, hit the trackball, the next screen will have "password..." in the top row

now hit the menu key

scroll down to "wipe handheld"

you'll see a warning screen... scroll up to continue... you'll be prompted to enter "blackberry"
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Old 04-26-2007, 01:55 PM   #10 (permalink)
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Options > Security Settings > General Settings. Click menu. Wipe Handheld.

Are you on a BES corporate account?
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Old 04-26-2007, 01:55 PM   #11 (permalink)
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i'm sorry, i must seem completely retarded.. haha.

anyway, i'm on pocketmac and i can't find the restore.backup option anywhere.

thank you to everyones responses!!!
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Old 04-26-2007, 01:56 PM   #12 (permalink)
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~sigh~

You are not retarded.
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Old 04-26-2007, 01:57 PM   #13 (permalink)
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OMG RW i love you!!!!!! no one told me that i had to go to left click in the password section! =)

i love this forum. whoo hoo! im saved from finger cramps! haha
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Old 04-26-2007, 01:57 PM   #14 (permalink)
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no such option on pocket mac... i'm a pocket mac user... you need to wipe the handheld
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Old 04-26-2007, 01:58 PM   #15 (permalink)
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glad to hear its working
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