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Old 04-27-2007, 11:10 PM   #1 (permalink)
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Question Vista won't recognize pearl over USB

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I mainly use a MAC but i have vista ultimate loaded under boot camp and i am trying to get my pearl to sync with vista so i can upgrade the firmware. I have desktop manager 4.2 SP 1 unstalled and vista still will not pick up my pearl via usb. It will work fine over bluetooth but over bluetooth files cannot be installed. This is starting to get really aggrivating as i have no clue why it won't work. Im not sure if it matters but i don't have the OEM sync cable. I have tried one that came with my PPC-6700 and also a retractable one that i had around. Any help would be appreciated, Thanks

Ty
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Old 04-28-2007, 11:15 AM   #2 (permalink)
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You need to download software with service pack and configure connection. I had the same problem with Vista 64, now all is OK.

Last edited by grsz06 : 04-28-2007 at 11:16 AM.
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Old 04-28-2007, 11:21 AM   #3 (permalink)
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Quote:
Originally Posted by grsz06 View Post
You need to download software with service pack and configure connection. I had the same problem with Vista 64, now all is OK.
I'm not sure that I follow, i have blackberry desktop 4.1 with SP 1 already. When i go to connections and select USB, i click "Detect Device" and it will not detect it. Must i use an OEM sync cable or is there another problem? thanks
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Old 04-28-2007, 11:48 AM   #4 (permalink)
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do you 64 or 32 bit Visya?
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Old 04-28-2007, 11:49 AM   #5 (permalink)
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Quote:
Originally Posted by grsz06 View Post
do you 64 or 32 bit Visya?
32 ultimate
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Old 05-14-2007, 01:30 AM   #6 (permalink)
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This is what u gotta do... go into your device manager and see which device is getting picked as mass usb storage device when u plug in your pearl. Replace the default drivers windows its using with RimUsb.sys in the C:\Program Files\Common Files\Research In Motion\USB Drivers.

This worked for me. At that point desktop manager was able to see the pear and the pearl was able to charge properly off the USB.
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Old 05-14-2007, 10:21 AM   #7 (permalink)
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Had same problem had to intall Sp2 of the software
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