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Old 04-28-2007, 02:39 PM   #1 (permalink)
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Angry HELP - BB Pearl randomly erasing call log and emails

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This is driving me !@#$*# CRAZY!

My Pearl (which up until a month ago I LOVED), randomly erases my call log. I just made a call five minutes ago, and already it is gone. Also, the device refuses to keep emails more than a few hours old in my inbox. I have it set to keep messages for 30 days. I have a 2GB storage card in my device, so I don't think then d*mned thing is short on space. Any suggestions before I go back to my old clunker?
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Old 04-28-2007, 04:29 PM   #2 (permalink)
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Exclamation blackberry deleting call logs and messages?

Although you may have a memory card in the device, that doesn't add to system memory. Check your file free from options > status. Remember, this is in bytes. That mean 100,000 looks like a lot...but it's really less than 100k. Even worse, if it's 0 bytes, your device has an increased chance of crashing and erasing everything. The easy fix is to go to options > advanced options > applications - and delete the preloaded language packs. This can also be done from the app loader during an upgrade of the OS or just as a reinstall. Additionally there is a known issue with low free space associated with the partitioned sum of free space allotted to the media. Open media and select pictures then press the menu key and select options. There is a "device memory limit" and a "reserved picture memory" field. Reduce as desired.

Khawn S.
T-mobile PDA Support Teir 2

Last edited by khawnshe : 04-28-2007 at 04:50 PM.
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Old 04-28-2007, 04:56 PM   #3 (permalink)
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Wirelessly posted (BlackBerry8100/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Don't forget to do a hard reset just in case

Last edited by antineutrino : 04-28-2007 at 05:06 PM.
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Old 04-29-2007, 11:44 AM   #4 (permalink)
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to free up memory: soft reset once a week at least.
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Old 04-29-2007, 07:48 PM   #5 (permalink)
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I am fairly certain that pulling out your battery once in a while will do the trick. If that is too much hassle (it sure is for me), an alternative is to install software called SoftReset available from this link: http://www.geekandproud.net/blackberry-software/ (the link is currently down I noticed, but it is correct, Keep trying).

Over the Air (OTA) installation is available from here: http://www.geekandproud.net/blackber...t/softrest.jad.

The program is Freeware (don't forget to donate though!). The software when run from the applications menu will reset the Pearl and free unavailable memory without having to do the battery removal trick.
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Old 04-29-2007, 08:01 PM   #6 (permalink)
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... as I said, a soft reset once a week does the trick.
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