I was having some weird problems with BB-M today, so I reinstalled it using the USB cable and going to www.blackberry.com/messenger
After the phone reset, the icon was gone. It still showed up under applications, but there is no way to access it (and yes, I showed all icons).
I reinstalled it from the phone itself, and it even said the app already existed, do you want to install anyways. I hit yes, reset the phone, still no app icon.
I called Cingular and had them resend the service books, that didn't help either. Any suggestions??