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Old 05-10-2007, 11:44 AM   #1 (permalink)
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Default BB via USB to PC not working

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Hi ppl. I got my fantastic Pearl yesterday and one of the first things >I did was hook it up to my pc, after installing all of the programs of course ( i read the 101). I put one song in my music file just to see if it worked and it did!!!... But the next time I went to connect it to my pc it kept making that anoyying "clunking" sound when you connect a USB connection. It sounds like it connects "dong ding" and then disconnects "ding dong" very rapidly, and in the device manager it says "device not found".
I hope someone can shed some light on my situation.
Many thanks in advance.
Peter

Last edited by Peterino : 05-10-2007 at 11:45 AM.
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Old 05-10-2007, 12:30 PM   #2 (permalink)
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What operating system?
Have you tried uninstalling and reinstalling Blackberry Desktop Manager?
Also, are you using the most recent version of BBDM? (4.2 SP1)
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Old 05-10-2007, 01:19 PM   #3 (permalink)
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hi,

very new to this but i had a similar problem and turned out that the connection was really fussy and had to be connected, now i can't remember which way, but either put usb in computer first then to phone or it could be the other way- doesn't connect of you get it the wrong way round!
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Old 05-10-2007, 02:04 PM   #4 (permalink)
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win xp, latest version of desktop media manager
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Old 05-10-2007, 02:58 PM   #5 (permalink)
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Quote:
Originally Posted by Peterino View Post
win xp, latest version of desktop media manager
You didn't answer two of my questions.
Did you try uninstalling and reinstalling the Desktop Manager software?
Did you verify that you are using 4.2 SP1?
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Old 05-10-2007, 03:08 PM   #6 (permalink)
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I might add that the connecting noises keep repeating, as if I were plugging the bb in and out repetidly.
Thanks
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Old 05-10-2007, 03:25 PM   #7 (permalink)
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Quote:
Originally Posted by Peterino View Post
I might add that the connecting noises keep repeating, as if I were plugging the bb in and out repetidly.
Thanks
I'm sorry, Peterino. I would like to help you, but you're just making it too difficult. I'm sure someone else will come along and try to assist.
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Old 05-10-2007, 03:32 PM   #8 (permalink)
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Sorry about that, I didnt see your message, my last one was posted nearly at the same time.

I have reinstalled (after uninstalling) various times, I have switched of the pc, the mobile, and still everytime I connect the BB to the PC, the system recognises it, then goes mad and starts making those clonking noises it does when connecting and disconnecting a USB device. I have downloaded the newest version of software from the bb website (SP1), and have no idea what the problem could be. :(
It worked the very first time I connected it, then 2 minutes later wouldnt have it.
Thanks, and sorry for the confusion, I have sooo many windows open atm trying to work this out.
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Old 05-10-2007, 03:38 PM   #9 (permalink)
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Have you tried different USB ports?
Are you connecting directly to a USB port on the computer, or are you going through a USB Hub?

Maybe it's a bad cable. If you have a different cable, you could try that.
Beyond that, sounds like you're doing everything right, so maybe it's just a defective handset.
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Old 05-10-2007, 03:45 PM   #10 (permalink)
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Yes I have tried various cables, I have one from my psp, my motorola phone... and nothing, and tried every USB port in my PC. I've even installed the desktop device manager in my office and it does the same there! :( I hope its not defective. But it doesnt look very good!!
Thanks

Last edited by Peterino : 05-10-2007 at 03:48 PM.
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Old 05-11-2007, 06:36 AM   #11 (permalink)
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Quote:
Originally Posted by Peterino View Post
Yes I have tried various cables, I have one from my psp, my motorola phone... and nothing, and tried every USB port in my PC. I've even installed the desktop device manager in my office and it does the same there! :( I hope its not defective. But it doesnt look very good!!
Thanks
The only thing you can do now is call your service provider, sorry!!
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Old 05-11-2007, 06:07 PM   #12 (permalink)
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Hi guys... today the trackball stopped moving upwards... I give up.
I managed to connect the bb to my pc at work today ad put some ringtones etc on. But when I got home it wouldnt even pop up on the screen....
I'm bringing it back to the shop tomorrow.
thanks for your time and suggestions.
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