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Old 05-23-2007, 05:33 PM   #1 (permalink)
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Default Apple Macbook won't let Pearl mount as Mass Storage

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I have a new Apple Mac Book 2.16Ghz and when I try and mount my pearl as a mass storage device it won't see it.

It DOES see it in Windows and on my PPC G5.. Just not this new intel based macbook..

If I go to to system profiler

and look under USB Device tree it DO see
RIM Composite Device:
Version: 1.06
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Research In Motion
Product ID: 0x0004
Serial Number: 83877F3FF1962AB61DE7C81435F0A687A847EEE9
Vendor ID: 0x0fca

any ideas of what I need to do?? Does anyone have a new macbook w/ the pearl mounting correctly??
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Old 05-23-2007, 05:45 PM   #2 (permalink)
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I have a Macbook with no problems... when was the last time you rebooted? Try that and see what happens (leave it connected while it reboots)
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Old 05-23-2007, 09:28 PM   #3 (permalink)
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I have reboot with and without the pearl connected.. still no luck.. All internal setting are correct for mass storage.. still no luck.. anyone else have any ideas?
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Old 05-23-2007, 09:43 PM   #4 (permalink)
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Quote:
Originally Posted by mblind View Post
I have reboot with and without the pearl connected.. still no luck.. All internal setting are correct for mass storage.. still no luck.. anyone else have any ideas?
Well, what settings do you have?
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Old 05-24-2007, 07:50 AM   #5 (permalink)
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have you tried installing PocketMac SyncManager?

i had the same issue on my mbp , i installed the PocketMac SyncManager and mass storage always comes up now.
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Old 05-24-2007, 11:20 AM   #6 (permalink)
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this may sound like a stupid question, but i don't mean to offend ...

do you have a micro-sd card installed on the pearl?

I had the same problems when i would try plugging my pear into my macbook. then i put in an memory card and now my macbook sees it w/out any problems.
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Old 05-24-2007, 01:37 PM   #7 (permalink)
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I do have the phone setting correct. (confirmed by cingular, RIM)

Yes, Of course I have a 1gb card installed.. I have installed Pocketmac AND missing sync. still no luck.. any other ideas?
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Old 05-27-2007, 01:11 AM   #8 (permalink)
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Im having the same problem.....works on my intel mac mini and my old intel macbook but not my new core 2 macbook.
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Old 05-27-2007, 07:02 AM   #9 (permalink)
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Do you see any errors in log files ? Also, for some strange reason, I have most of luck connecting BlackBerry to left back USB port, not saying that you should also use that one, but try all 3 and see if you would get same messages in logs.

George
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Old 05-28-2007, 12:23 PM   #10 (permalink)
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Tried both usb ports.. no luck..

Also checked the logs... Nothing comes up at all when pearl is connected.. AHH..
This is such a drag.. what can I do??!!
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Old 05-28-2007, 02:08 PM   #11 (permalink)
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Quote:
Originally Posted by mblind View Post
Tried both usb ports.. no luck..

Also checked the logs... Nothing comes up at all when pearl is connected.. AHH..
This is such a drag.. what can I do??!!
This might be a "out there" suggestion, but try getting a hold of a USB 2.0 hub; plug the hub into the MBP, then the BB into the hub. Personally I use a random "Dynex" hub I think I got from Best Buy (I use it with linux on a thinkpad with my BB).

The idea here is that maybe something....interesting... is going on with the USB ports of your laptop, maybe it's a hardware/firmware thing that doesn't like the BB. Using a hub registers a new USB controller with your OS X kernel, which will most likely respond more-standardly (hey, new word!) with the generic kernel drivers.

It's a simple enough test to try, and if it works - hey, problem solved.
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Old 05-28-2007, 03:28 PM   #12 (permalink)
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got a powered usb 2 hub and tried it.. (Made by Dlink)
still not working. AGH.. man alive this is frustrating..

I have tried a ton of other USB devices and they all work fine.. Mice, Memory sticks, keyboards etc etc.

any one else have any ideas.. thanks so much for everyones help...!!
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Old 05-28-2007, 06:31 PM   #13 (permalink)
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Quote:
Originally Posted by mblind View Post
got a powered usb 2 hub and tried it.. (Made by Dlink)
still not working. AGH.. man alive this is frustrating..
Hmmm. Have you tried plugging it into any other computer - a WindowsXP machine would be best - just to verify that the device works? Can you use one at school/work/home for a simple test?
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Old 05-29-2007, 05:11 PM   #14 (permalink)
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Here is where the fun start.. It works fine on my windoze xp box as well as my powermac g5

So it's not the pearl I guess. what do I need to do on my macbook then??
and yes I have reinstalled osx, powermac and missing sync.
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Old 05-29-2007, 06:12 PM   #15 (permalink)
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I'm afraid I have no further suggestions. I just pulled a 15in 2GHz MacBook Pro out of a box (I was doing this anyway, new workstation setup for engineer) and it's a Core 2 Duo model. Plugged in my Pearl and it popped right up as a mounted disk -- I haven't touched a thing on this Mac, completely out of the box and turn it on experience. Haven't even given it a name yet...
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Old 06-01-2007, 08:58 PM   #16 (permalink)
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ok, I took my MacBook back to the Apple store.. and after much hassle they handed me a brand new macbook.. again.. TOTALLY DIFFERENT MACHINE..

Pearl is still not seen on a Macbook.. NOT A PRO.. just a plain old macbook

does anyone have a 2.16 Ghz MacBook with Pearl Mounting correctly.??
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Old 06-04-2007, 01:18 AM   #17 (permalink)
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I'm trying to get it to work on my iBook. No such luck.

EDIT: Oh wait, never mind. It works. Can't explain why...
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Old 06-04-2007, 02:24 AM   #18 (permalink)
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On my G4 I can get the Pearl to mount but only if i check

Auto Enable Mass Storage

as Prompt,

then when I connect the USB cable click Yes.

(OSX 10.3.9)

-Matt
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Old 06-04-2007, 12:16 PM   #19 (permalink)
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Strange. It should recognize it immediately. I have a 20" iMac C2D and I've had no problems. Perhaps try hard resetting the Pearl? Also, just to be sure, what setting do you have on your Pearl?

And I wonder if it has something to do with the Cingular Pearl? I noticed that everyone that replied has a T-Mobile Pearl.

Last edited by p nut : 06-04-2007 at 12:21 PM.
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Old 06-04-2007, 12:20 PM   #20 (permalink)
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Mass Storage is enabled on my Pearl, and I have done a battery pull several times.

Does anyone on Blackberry Forums have a 2.16Ghz Macbook?? If so can you get the Pearl mounted on that machine.

Thanks.
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