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Old 05-24-2007, 06:05 AM   #1 (permalink)
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Question Seidioonline.com. Are they ok?

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I have just attempted to order two items from them. And each time the checkout threw a tantrum and did not complete saying 'go back' etc.

Now my credit card company have been charged three amounts of the order

And seeing as I am in the Uk, cannot call them until much later in the day. So I have emailed them asking to sort the problem for me.

I see that they are on the forum here, just hoping they are a good company and will sort the problem out for me asap!

Guv
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Old 05-24-2007, 07:01 AM   #2 (permalink)
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I just got some Sedio product from BBerry >> The One-Stop Shop for all your BlackBerry™ needs & it was a perferct.
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Old 05-24-2007, 07:42 AM   #3 (permalink)
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Ok thanks for that David, I'm more concerned about the 'customer service' aspect in that I need the refunds sorting asap and the actual product sending asap too!
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Old 05-24-2007, 07:50 AM   #4 (permalink)
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I have purchased a number of items directly from their site (seidio)... several orders over the last year or so. My experience with them is that when I had questions or a minor issue with an order, their responses were timely and helpful.

As an aside, I think that they are routinely on BBF and jump in when necessary.

I heartily recommend them.

Hope my .02 cents helps.

peace
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Old 05-24-2007, 08:35 AM   #5 (permalink)
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Thanks v.much Kopter
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Old 05-24-2007, 11:58 AM   #6 (permalink)
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Quote:
Originally Posted by The Guvnor View Post
I have just attempted to order two items from them. And each time the checkout threw a tantrum and did not complete saying 'go back' etc.

Now my credit card company have been charged three amounts of the order

And seeing as I am in the Uk, cannot call them until much later in the day. So I have emailed them asking to sort the problem for me.

I see that they are on the forum here, just hoping they are a good company and will sort the problem out for me asap!

Guv
Please send an email to [email address] with your order number and I'll have someone check this out for you.

Thanks
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Old 05-24-2007, 04:19 PM   #7 (permalink)
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I've ordered three items from them. That went seamlessly. One item needs to be replaced. Customer support (email/phone) has been courteous and effective.

Peace - Don



Quote:
Originally Posted by The Guvnor View Post
I have just attempted to order two items from them. And each time the checkout threw a tantrum and did not complete saying 'go back' etc.

Now my credit card company have been charged three amounts of the order

And seeing as I am in the Uk, cannot call them until much later in the day. So I have emailed them asking to sort the problem for me.

I see that they are on the forum here, just hoping they are a good company and will sort the problem out for me asap!

Guv
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Old 05-24-2007, 10:31 PM   #8 (permalink)
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I've ordered multiple items as well from Seidio...great experience every time. When the 8700c cradle came out, the USB connector didn't work (design flaw)...when they fixed it, they next-day'd a new one to me...no hesitation.

They would be the first place I would look to purchase accessories for my Berry, hands down.

It helps that they frequent the Forums and actively look to keep the members happy. When in doubt, e-mail the Davids...they will hook you up with a fix to your issue.
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Old 05-24-2007, 11:15 PM   #9 (permalink)
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Another for Seidio from me!
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Old 05-25-2007, 06:33 AM   #10 (permalink)
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Fine for me, too.

And they ship fast to UK, though FedEx can seem expensive for small items.
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Old 05-25-2007, 07:20 AM   #11 (permalink)
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Have had nothing but good experiences with them. Another
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Old 05-25-2007, 09:31 AM   #12 (permalink)
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Cool, just waiting for them to sort the problem out. Will be a good judge of their customer service! Will report back the dealings with them asap!
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