BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-24-2007, 11:34 PM   #1 (permalink)
Thumbs Must Hurt
 
ssnxp's Avatar
 
Join Date: May 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default How do I RESTORE my 8100?

Please Login to Remove!

I know how to do the wipe; problem is, all the applications I downloaded are still here after the wipe.

I'm wondering how to do a complete reset of the phone, basically restore it to brand new status. I ask because my Pearl is dropping calls like mad; I get a few minutes into a call and it goes fuzzy, eventually hanging up with a "failed call" message.

I bought it off of craigslist, so I'm afraid that may have been why he sold it. Then again, it might be one of my apps causing the problem. I did a search and found some vague information about a file I need to download, but how does this work exactly?

Thanks!
Tim.
Offline  
Old 05-24-2007, 11:38 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
cliffr39's Avatar
 
Join Date: Feb 2007
Location: Central NY
Model: 8130
PIN: ask
Carrier: vzw
Posts: 231
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

during the wipe you have one screen that gives you the "advanced" button - if you click it, it will give you an option to completely wipe and not restore other applications. You can also tell desktop manager to uninstall the extra applications by unchecking them.
Offline  
Old 05-24-2007, 11:43 PM   #3 (permalink)
Retired BBF Moderator
 
Pizzle's Avatar
 
Join Date: Mar 2006
Location: South Florida
Model: 8310
PIN: T + PINT = QUART
Carrier: at&t
Posts: 2,385
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Also, do a quick search for "javaloader"...that program will uber-wipe your phone. Just make sure you have the handheld OS on your PC to reload it.
Offline  
Old 05-24-2007, 11:43 PM   #4 (permalink)
Thumbs Must Hurt
 
ssnxp's Avatar
 
Join Date: May 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Where exactly does this "advanced" message pop up? I just did another wipe and never saw it. It asked me to enter "blackberry", I did, and it proceded to wipe. Never had any options I could click on.
Offline  
Old 05-24-2007, 11:45 PM   #5 (permalink)
Thumbs Must Hurt
 
ssnxp's Avatar
 
Join Date: May 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Pizzle View Post
Also, do a quick search for "javaloader"...that program will uber-wipe your phone. Just make sure you have the handheld OS on your PC to reload it.
The OS I can get from cingular/blackberry support?
Offline  
Old 05-25-2007, 12:10 AM   #6 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

The "wipe handheld" option from the handheld itself will not wipe the OS. It only wipes the data within the OS.

Use JL_Cmder (in my sig) to wipe the handheld from the PC via the USB port. You should end up with a circle that says "error 507" Then you can use Desktop Manager/Application Loader to load the OS to the device.
Offline  
Old 05-25-2007, 12:12 AM   #7 (permalink)
Thumbs Must Hurt
 
ssnxp's Avatar
 
Join Date: May 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Is the OS preloaded into the Desktop Manager, or do I need to go download it from the cingular/blackberry support page?
Offline  
Old 05-25-2007, 12:13 AM   #8 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

You'll need to download it from the website. It is not included.
Offline  
Old 05-25-2007, 12:15 AM   #9 (permalink)
Thumbs Must Hurt
 
ssnxp's Avatar
 
Join Date: May 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you, I'm going to try this as soon as I get off work.

One last question: I'm assuming "installing" the OS on my computer will load it into the Desktop Manager, but how do I get it into the Pearl? Plug it in, and it does the rest?
Offline  
Old 05-25-2007, 12:21 AM   #10 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

After you wipe with JL_Cmder and 507 is displayed on the device:

1. Install Desktop Manager (if it isn't already)
2. Install OS package (of your choice from any carrier)
3. Delete vendor.xml file located in c:\program files\common files\research in motion\apploader
4. Connect BB and Open Desktop Manager.
5. In "Connections" select USB.
6. Open Application Loader and install the OS.
Offline  
Old 05-25-2007, 12:26 AM   #11 (permalink)
Thumbs Must Hurt
 
ssnxp's Avatar
 
Join Date: May 2007
Model: 8100
PIN: N/A
Carrier: AT&T
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the instructions! Going to try this as soon as I get home. I hope it solves the problems.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.