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Old 05-26-2007, 04:19 PM   #1 (permalink)
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Hello to everyone, i've just bought my very first Blackberry, the 8100 and i'm now trying to get the thing to work as i's like it to.
I have no internet icon and having looked at faq, got nowhere as the information i need is not on my 8100 - the hrt editor screen is blank, so i can't register anything
I'd like to setup up a e-mail account, but where do i find this.
Can anyone help, please

Cheers

Keith
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Old 05-26-2007, 04:26 PM   #2 (permalink)
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Welcome to the forums, Keith. Have you purchased a BlackBerry Data Plan from your carrier? Without that you will not have internet, email, data, or MMS.
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Old 05-26-2007, 04:27 PM   #3 (permalink)
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Quote:
Originally Posted by keithmillar View Post
Hello to everyone, i've just bought my very first Blackberry, the 8100 and i'm now trying to get the thing to work as i's like it to.
I have no internet icon and having looked at faq, got nowhere as the information i need is not on my 8100 - the hrt editor screen is blank, so i can't register anything
I'd like to setup up a e-mail account, but where do i find this.
Can anyone help, please

Cheers

Keith
All very easy. Assuming you have a data/blackberry plan.

You have to turn on the browser, which will then cause an icon to appear on your home page/desktop. I think you go to

<setup>
<advanced>
<Browser Push>
and select <enable push> etc.
also scroll down and select or turn on <allow WAP push>

Warning: I think that is it, it has been so long I cannot recall. But you do need to enable something through the menu choices, just can't recall what if it is the browser push items.


On the e-mail, there is an icon you press to set up e-mail. You go there, enter your e-mail address you want set up, enter the password for that account and the Pearl/carrier/RIM sets it up.

Last edited by SanFrancisco : 05-26-2007 at 04:29 PM.
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Old 05-26-2007, 04:40 PM   #4 (permalink)
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Hello SanFrancisco and JSanders and thank you for getting back to me.
Yes i have now a data plan from my carrier, it's only been in place 2 days, so i'm thinking that might be the cause of my problems.
However, just to answer SanFrancisco instructions he gave me, i followed everything you told me to do, but every line of the final page, was reading Allow all or auto, plus every box that needed a tick adding to was already there.
Still got nowhere with the e-mail set up, so i'll see what my carrier has to say in the morning.

Cheers

Keith
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Old 05-26-2007, 04:49 PM   #5 (permalink)
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Hello,
I've jst noticed that on my desktop on the 8100, it's showing the following
"Data Conection Refused" so it must be my carrier thats at fault.

Cheers

Keith
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Old 05-26-2007, 04:54 PM   #6 (permalink)
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Call the carrier - you must have a BlackBerry Data Plan and not a GPRS or Media Net or some other plan. It must be a BlackBerry Data Plan.
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Old 05-26-2007, 04:58 PM   #7 (permalink)
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Quote:
Originally Posted by keithmillar View Post
Hello SanFrancisco and JSanders and thank you for getting back to me.
Yes i have now a data plan from my carrier, it's only been in place 2 days,
Cheers

Keith
Sometimes any changes to your phone take a couple days for such to activate. Here in the U.S., T-Mobile [my carrier] tells us to wait 48 hours, but changes usually go through in a couple hours.

Does your carrier [not the retailer where you bought the phone] have 24 hour support? If so, give them a call now. [Here in the U.S., T-Mo has 24 hr support and they are very helpful, so much so that it is one reason why I stick with them, regardless of pricing, etc. Some members in here have reported that they were on the phone for three hours to tech support. That's amazing in my book].
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Old 05-26-2007, 05:05 PM   #8 (permalink)
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Hello and thanks again for your advice.
I can confirm that i've a Blackberry Data package added onto my call plan by my carrier (O2). There don't have 24hr support and it'll be in the morning before i can get hold of them. So theres nothing i can do until then.

Cheers

Keith
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Old 05-27-2007, 07:08 AM   #9 (permalink)
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RIM has a 'blackberry internet service 2.0 user's guide' you might find helpful; go to blackberry.com, click 'support' and you'll see the link. Even after browsing this you may need to call your carrier; try to find a non-peak time to call. My Cingular rep fixed my problems in 10 minutes, then she spent another 20 minutes covering some of the basics when I was a newbie. Enjoy your pearl, you'll never be the same person now that you're always connected (sometimes good, sometimes a burden).
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Old 05-27-2007, 07:38 AM   #10 (permalink)
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Hello Jim,
and thanks for the tip/information, i'll have a look a the web site and do what you said.

Cheers

Keith
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Old 05-28-2007, 07:18 AM   #11 (permalink)
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Just to give everyone an update as to whats going on with my 8100.
I've been in touch with my carrier today and the reason I'm not getting any e-mails or access to the web is this:
They had intended to start my e-mail/Internet access from the 18th June, the reason is that, this is when my monthly payment goes to my carrier from my bank.
I had however been charged the 22nd May so after a quick chat with my carrier they are going to bring my start date forward to midnight tonight. From what I've been told the web browser icon should then appear on my screen, so i'm now just hoping that all goes well.
I'll let you know how things go.

Cheers

Keith
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Old 05-28-2007, 07:21 AM   #12 (permalink)
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Never trust O2!

BTW, Typhoon sucks, big time
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Old 05-28-2007, 07:25 AM   #13 (permalink)
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I've been with O2 for a few years now, can't say i've had much problems with them but i'm sure other users will have had problems, as with any of the other mobile carriers.
As for the Typhoon, the pic will do for now, and besides they build the plane locally up here.

Cheers

Keith
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Old 05-28-2007, 07:27 AM   #14 (permalink)
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Hope your issue is resolved mate.
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Old 05-28-2007, 07:40 AM   #15 (permalink)
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Thanks you..... to be honest, i just want to get up and running,.... can't wait for everything to be in place, i've heard so much about Blackberry that when the chance came to get one, i jumped at it.

Cheers

Keith
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Old 05-28-2007, 02:03 PM   #16 (permalink)
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So it was the carrier. Thanks for the update.
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