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Old 06-11-2007, 12:21 PM   #1 (permalink)
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I am unable to hear anything on my phone when I receive/dial a call.
If i switch to speakerphone, it works.

Anyone know if I have some setting I need to change or if this is a bug?

I already popped the battery, but no change.

Last week, all my SMS messages just disappeared from my inbox (not sure if this is a related issue)

any feedback is appreaciated.

thx
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Old 06-11-2007, 08:13 PM   #2 (permalink)
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I am not sure that this will help ... but have you possibly tried during a call pressing the menu key and making sure your phone isn't turning mute on??? Again, I would think if mute was on, speakphone wouldn't work, but it is worth a shot. If it is still not working, just call the helpdesk.
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Old 06-12-2007, 06:56 AM   #3 (permalink)
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well, mine has now done this as wel today.

Speaker phone works, but I cant hear anything on the Handset.

I've removed the battery to no luck.

I'm running 4.2.1.94 firmware.
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Old 06-12-2007, 11:46 AM   #4 (permalink)
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I had the same problem after having my Pearl about 5 months. I called t mobile and she had me do a full wipe and everything on the hand held.

Either the speaker in the ear piece blew, or there is a wire short somewhere. The only way to fix this is to return the handset to your carrier and get a new one through the warranty. Good luck!
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Old 06-12-2007, 11:54 AM   #5 (permalink)
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Quote:
Originally Posted by a_e_eye_oh_you View Post
I am not sure that this will help ... but have you possibly tried during a call pressing the menu key and making sure your phone isn't turning mute on??? Again, I would think if mute was on, speakphone wouldn't work, but it is worth a shot. If it is still not working, just call the helpdesk.
I checked to see if it was on mute and it wasn't.

I called help desk and they have asked me to a complete re-install of the software.

I'll give this a shot and see what happens...
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Old 06-12-2007, 11:56 AM   #6 (permalink)
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Quote:
Originally Posted by PearlyWhites86 View Post
I had the same problem after having my Pearl about 5 months. I called t mobile and she had me do a full wipe and everything on the hand held.

Either the speaker in the ear piece blew, or there is a wire short somewhere. The only way to fix this is to return the handset to your carrier and get a new one through the warranty. Good luck!

I think this is the case. the BB help desk as T-Mo said they would replace it if a re-install of the software didn't work out.

One Question I have is that when you get a new handset, will everything from your old one transfer over.... like the add-on Apps, settings, Address Book, messages, pics, etc.?
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Old 06-12-2007, 12:00 PM   #7 (permalink)
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Quote:
Originally Posted by SirCharles View Post
I think this is the case. the BB help desk as T-Mo said they would replace it if a re-install of the software didn't work out.

One Question I have is that when you get a new handset, will everything from your old one transfer over.... like the add-on Apps, settings, Address Book, messages, pics, etc.?
You will have to connect to your desktop manager and do a backup before you send your phone back to tmo. Then when your new one arrives, connect the new one to Destop Manager, then do a restore with the same file, then all of your messages, options, etc. will be restored onto your new device.
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Old 06-12-2007, 12:37 PM   #8 (permalink)
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Quote:
Originally Posted by PearlyWhites86 View Post
You will have to connect to your desktop manager and do a backup before you send your phone back to tmo. Then when your new one arrives, connect the new one to Destop Manager, then do a restore with the same file, then all of your messages, options, etc. will be restored onto your new device.
thanks, I'll do that.

so were you without a phone in the interim period from when you sent your defected phone in to when you recieved your new one?

If som how long did it take?
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Old 06-12-2007, 01:22 PM   #9 (permalink)
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If the speaker is dead and you're out of warranty I just posted a link for a company that sells speakers (ear and loudspeaker).
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Old 06-12-2007, 03:26 PM   #10 (permalink)
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Quote:
Originally Posted by SirCharles View Post
thanks, I'll do that.

so were you without a phone in the interim period from when you sent your defected phone in to when you recieved your new one?

If som how long did it take?
TMobile will send you a post paid box (UPS) for you to send your phone back when they send you the replacement. I had it sent 2 day shipping, so for those 2 days I had to use the speakerphone on all calls, then when I recieved the new phone, it worked fine.

You're going to pay $9 for regular shipping (4-7 business days) or $15 for express 2 day shipping. I think it's worth the extra $6.
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Old 06-13-2007, 06:10 AM   #11 (permalink)
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I've been advise to update the firmware. Which is hard when i'm running a later version than I was advised to update to.

The speakerphone works, the phone rings but I just cant hear a thing.

very strange.
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