BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-19-2007, 01:06 PM   #1 (permalink)
Thumbs Must Hurt
Join Date: Apr 2007
Location: SC
Model: 9000
Carrier: AT&T
Posts: 113
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Enterprise Activation disappeared

Please Login to Remove!

I am trying to activate one of my users 8100's on our companys BES server. I tried running enterprise activation.....RIM message was received but it never activated. I proceeded to power off the Blackberry,remove battery(hard reset) and try activation again. This failed, I then wiped the handheld and the enterprise activation icon was gone. I deleted the user from the BES and then added her back. I tried resending the service books hoping Enterprise Activation would come back. I also loaded the latest 4.2 Handheld software to the users 8100 with no evail. Enterprise Activation Icon as well as Options-Advanced Options --Enterprise is gone...

Could this be anything other than the user doesnt have the adequate blackberry service plan?

Thanks in advance.
Old 06-19-2007, 01:28 PM   #2 (permalink)
CrackBerry Addict
Andi's Avatar
Join Date: May 2005
Location: Chicago
Model: 9700
Carrier: T-Mobile
Posts: 549
Post Thanks: 0
Thanked 4 Times in 4 Posts

I had this same thing happen because the account had not been provisioned for BES and BIS - just BIS.
Old 06-19-2007, 07:13 PM   #3 (permalink)
Thumbs Must Hurt
Join Date: Aug 2005
Model: 9000
Carrier: at&t
Posts: 178
Post Thanks: 0
Thanked 0 Times in 0 Posts

You need to make sure you're signed up for one of the BlackBerry enterprise plans and not a personal plan.

On the personal plan, at&t will disable enterprise activation on your handset.

You'll notice that when you first get the device (or wipe it completely, or reload the OS), you have the icon... then as soon as you register under the HRT menu or the service books come down, that will disappear.
Old 06-20-2007, 09:24 PM   #4 (permalink)
Thumbs Must Hurt
Join Date: Sep 2004
Location: Wichita, KS
Model: 8100
Carrier: AT&T
Posts: 54
Post Thanks: 0
Thanked 0 Times in 0 Posts

You can still access enterprise activation through one of the options menus.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD
APPLE 820-0522-A 630-0895-B LITE VRAM 128K X 8 BOARD   picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.