06-24-2007, 12:00 PM
Join Date: May 2007
Location: Virginia Beach VA
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| | New To Blackberry -- Unlock & Microsd Problems
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I apologize if this is double-posting, but after looking through some old threads, I didn't see the answers I'm looking for. I have two issues:
(1) I've had my Pearl with T-Mobile for a little over a month. I've been with T-Mobile for quite a while, so it was no problem for them to send me the unlock code right after I purchased the Pearl. Here's what happened:
T-Mobile emailed me the unlock code and I tried to enter it a few times. Originally, I started with 10 tries left. The code (which was only 7 digits) do not work. I called T-Mobile customer service and they walked me through the same steps that were in the email, but I still kept getting the "Code error, please wait" message after entering the unlock code. After waiting a few weeks, I called again and T-Mobile sent me a new unlock code -- the code is now 16 digits and begins with the same 7 from the original email. I have tried the new code, but still keep getting the same error message. I took the Pearl to a T-Mobile dealer and the rep tried the same procedure with the same results. The rep called T-Mobile customer service, Blackberry customer service and RIM customer service. They all tried the same thing and nothing worked. The Pearl is now well past "0 tries left", but still works and hasn't made any indications that I am locked out. I can still enter the unlock code, even with "0 tries" left, but still get the same error message.
(a) Do I need to do something to re-install/reset the handset from the "0 tries" state? The new 16 digit code may work, I can't recall if it had been tried before I got to the 0 tries left. Or, do I need a new handset to get it unlocked.
(b) The RIM rep told the T-Mobile rep that he showed the phone to be unlocked, but on the SIM card menu, Network is still displaying "Active".
I'm leaving for a long trip overseas in two weeks and really need to get the phone unlocked. Any help is greatly appreciate.
(2) I also bought a 2GB SanDisk microSD card and installed it in the phone. I'm running OS version 220.127.116.11 (Platform 18.104.22.168). From reading some of the other threads, it seems like some people can get the 2GB card to work and others can't. In the media card menu, I have:
Media Card Support: ON
Encryption Mode: NONE
Mass Storage Mode Support: ON
Auto Enable Mass Storage Mode When Connected: YES
But at the bottom of the screen, it states that "A media card is not presently inserted in the device."
Before I give up and go get a 1GB card and see if that works, again, any help with getting this resolved would really help me out.