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Old 07-02-2007, 01:58 PM   #1 (permalink)
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Default Constant Dropped Calls [HELP!]

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Hey,
I own a Pearl 8100 and Every time I place/receive a call, about :30 to 1:00 into the call, the other person will just cut out, and they can't hear me, I can't hear them, and we'll stay "Connected" until one of us realizes that we can't hear each other anymore.
I realize it's probably an unfixable problem, but I forgot to get insurance on my berry so I'm not too sure what I could do besides buy another.
If you have anything that could help me, please let me know.
Thank you for providing a service like this and I hope to hear from you,
Dennis
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Old 07-02-2007, 02:04 PM   #2 (permalink)
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Which software version are you using?

I know when I upgraded my software to 4.2.1 I was having the same problem. Except for when I upgraded to the latest software version.
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Old 07-02-2007, 02:07 PM   #3 (permalink)
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v.4.2.1.94; i thought it was the newest? If not could you please show me where the new software is. Thank you so much, thta'd be aweosme if it fixed the problem
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Old 07-02-2007, 02:14 PM   #4 (permalink)
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That was happening to me untill I switched to a newer sim card. Now it works great
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Old 07-02-2007, 02:23 PM   #5 (permalink)
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Quote:
Originally Posted by deltron View Post
v.4.2.1.94; i thought it was the newest? If not could you please show me where the new software is. Thank you so much, thta'd be aweosme if it fixed the problem

That is the newest. I have no problems with dropped calls using that software.
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Old 07-02-2007, 02:44 PM   #6 (permalink)
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I can't seem to find out where to get it
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Old 07-02-2007, 08:18 PM   #7 (permalink)
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edit

Last edited by sgtcasey : 12-25-2007 at 01:52 AM.
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Old 07-02-2007, 09:20 PM   #8 (permalink)
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I have had the same problem since .94, sometimes I will hear clicking, full bars even. It is real annoying, especially when you talk fast like me and you get a good minute of talking in before you notice nobody can hear you anymore and thats just a lot of wasted breath..... catchin what im throwin?
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Old 07-03-2007, 09:18 AM   #9 (permalink)
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4.2.1.96 is the newest. Go to the home page of the BB Pearl Thread to download it.
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Old 07-03-2007, 11:43 AM   #10 (permalink)
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Sorry stupid mistake on my part, .96 is the newest, that fixes the dropped call problem from the previous 4.2.1 versions.
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Old 07-03-2007, 11:57 AM   #11 (permalink)
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I have the newest and still get the dropped call issue where it all just cuts out for a moment until one or the other realizes that we can't hear each other. Mainly happens around my house which I think is just a service issue. TMo hates my house...
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Old 07-03-2007, 01:41 PM   #12 (permalink)
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edit

Last edited by sgtcasey : 12-25-2007 at 01:52 AM.
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Old 07-04-2007, 02:23 PM   #13 (permalink)
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Quote:
Originally Posted by sgtcasey View Post
Call T-Mobile and have them file a service request for your home address. You might want to call in the morning US-time, though. For the past 10 days or so the evening/nighttime queues have been pretty bad.

Dave
File a service request?
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Old 07-05-2007, 11:03 PM   #14 (permalink)
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edit

Last edited by sgtcasey : 12-25-2007 at 01:51 AM.
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Old 07-06-2007, 03:30 AM   #15 (permalink)
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That's pretty cool...

Thanks for the tip..I'll check it out tomorrow.
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