BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-29-2007, 09:08 AM   #1 (permalink)
New Member
 
Join Date: Feb 2007
Location: Washington, DC
Model: 8100
Carrier: AT&T
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Pearl Answer Key Not Working

Please Login to Remove!

For the last few weeks I have had an issue with my Pearl's answer key (the green key to the left of the trackball). I have to press it just right to get to the Call Log and to answer calls. I end up pushing in the trackball so that I make sure I do not miss a call. The key works sometimes, but it seems to be overly tempermental.

Anyone else had this issue?
Offline  
Old 07-29-2007, 02:40 PM   #2 (permalink)
BlackBerry Extraordinaire
 
SanFrancisco's Avatar
 
Join Date: Sep 2006
Location: San Francisco
Model: 9700
OS: XP, 7
PIN: HEAD
Carrier: T-Mobile
Posts: 2,345
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by WashingtonEsquire View Post
For the last few weeks I have had an issue with my Pearl's answer key (the green key to the left of the trackball). I have to press it just right to get to the Call Log and to answer calls. I end up pushing in the trackball so that I make sure I do not miss a call. The key works sometimes, but it seems to be overly tempermental.

Anyone else had this issue?
There is not much to the keyboard and parts of it may not work, meaning certain keys may stick or not function.

Try a battery pull and reset first.

If that does not work, with the battery out press the answer key firmly a few times to work out any kinks.

There is nothing in the keyboard that is user accessible, the keys are inside a sealed rubber membrane. So if "massaging" the key does not work [nor the battery reset], call the carrier, explain the problem and get a new phone under warranty.

Bonus Comment: There used to be call lag from when pressing the answer key, to when the caller could hear you saying "hello." [About 4 seconds or so.] A workaround was to use the trackball to answer the phone.

I am not sure if the latest OS fixed the issue, but out of habit I always answer the phone by pressing the trackball. I find it easier to do and there are times when I want to press "ignore" the call, so that is easier to do if I am "already there at the trackball" to decide what to do, answer or ignore the call.

Last edited by SanFrancisco : 07-29-2007 at 06:17 PM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.