BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-01-2007, 08:43 PM   #1 (permalink)
New Member
 
Join Date: Jul 2007
Model: 8100
PIN: N/A
Carrier: Vodafone
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Message Status says “Unlisted message error”

Please Login to Remove!

Trying to configure an 8100 Pearl. All setup correctly, have setup several users before. Got through Enterprise Activation. Can receive emails.

Cannot reply to emails, or send new messages from the Blackberry. Other users in the office can.

When attempting to send, a red cross appears next to the email. Message Status says “Unlisted message error”.

Called network provider (VodaFone Australia) several times to see if network issue. 3 times now they have reset the account. Twice I have deleted the account off the BES server and set it up again from scratch. 3 times I have reset the Enterprise Activation code and gotten the user to re-authenticate with the new codes. I cannot tell you how many time we have done a hard reset (taking out battery & sim card for 10 minutes and rebooting).

Still cannot send email from the Blackberry. Have been escalated to 3rd level support at Vodafone, still waiting for the call. User needs to go on a business trip, what is the point in having a Blackberry when you cannot send email?

Please, this seems like such a simple thing. Anybody got some advice?

Hunter
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.