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Old 08-03-2007, 12:43 PM   #1 (permalink)
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I have this random, but re-ocurring problem where my BB will just lose all emails and my phone log, but my calendar, memos and tasks are unaffected.

Weeks worth of emails that are in my Inbox in Outlook on my desktop remain with no problem, they all just disappear from my Pearl. Syncing does not bring them back.

It's happened 4 times in the last 5 months..

Any ideas?
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Old 08-03-2007, 12:53 PM   #2 (permalink)
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Here ya go!

Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ
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Old 08-03-2007, 01:54 PM   #3 (permalink)
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it has a lot of memory left, relative to the total, so i don't think that's it...
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Old 08-03-2007, 02:01 PM   #4 (permalink)
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wpbjim, so what do you think it is?

I personally think thazmister2u gave you the solution. It is your choice to do or not do, but I am betting he felt it wasn't a waste of his time to take his time and offer you the solution he knew has worked for hundreds of others that have asked this very same question on this forum. At least 10 today.

Are you losing actual emails or text and SMS messages?
What is your message aging set to?
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Old 08-03-2007, 02:01 PM   #5 (permalink)
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Menu>options>Status

If you have less than 16,000,000 you are low enough to lose stuff.

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Old 08-03-2007, 02:35 PM   #6 (permalink)
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Obviously I checked the memory settings as outlined in that FAQ before replying.

Having said that, I have 12,104,216 bytes free out of a total of 65,142,784 bytes.

I am losing emails, not SMS messages.
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Old 08-03-2007, 03:14 PM   #7 (permalink)
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People have lost messages and call logs with much more than 12mb free.
Pull the battery and reboot, and follow the suggestions in the link above.

Have a good day, good luck with it.
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Old 08-03-2007, 05:37 PM   #8 (permalink)
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Quote:
Originally Posted by JSanders View Post
People have lost messages and call logs with much more than 12mb free.
Has that been verified? That is a lot of memory. According to the BlackBerry knowledge base, the low memory manager should kick in when memory is under 400KB.

wpbjim, is it possible you had photos, email attachments, a third party memory hogging application, etc., that would have pushed you to under 400KB? I'm not sure what you would have had that would take up 11.7MB, but maybe it's possible. Anyone else have any ideas as to what would eat up that kind of memory?

For what it is worth, I lost all of my received emails for just one email account. I believe it was due to the BIS upgrade.

And I'm sure you know this, but I'll throw it out there anyway, messages are only kept for a certain number of days as specified in the Keep Messages setting.


What is Low Memory Manager
Doc ID : KB02843
Last Modified : 2007-06-07
Document Type : What Is

Environment

* BlackBerry® device
* BlackBerry Device Software



Details

The Low Memory Manager is activated automatically when the available flash memory on the handheld decreases to less than 400KB. Flash memory is used to store handheld applications such as Messages, Calendar, Address Book, Tasks, MemoPad, and third party application data.

By removing rarely used applications and old data you can increase the amount of memory on your handheld. The Low Memory Manager begins by removing low priority items such as cached data. Medium priority items such as very old emails and out-of-date calendar entries are deleted if additional memory capacity is required. If the memory situation on the handheld becomes critical, the Low Memory Manager will cause the email application to remove emails on a last-accessed basis.

To view the available memory on your handheld go to

Options > Status > File Free

Note: Calendar entries and emails removed by the Low Memory Manager are not reconciled back to the mail system.
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Old 08-03-2007, 05:57 PM   #9 (permalink)
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It's your call folks. I personally have never lost any of my data. I shared my knowledge based upon other users that have lost data and sought ways to prevent it in the future.

If your comfortable with 12mg or 400kb go for it.
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Old 08-03-2007, 06:40 PM   #10 (permalink)
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Wow, Thatzmister2u, I don't think anyone meant anything personally. It's just an inquiry as to what causes the problem. I can't believe as soon as the BB gets close to 12MB, data starts getting lost. Something has to be using quite a bit of memory to cause the low memory manager to kick in, if that is indeed what happened here. Surely you don't think BB has that major of a bug to start the low memory manager at something like 10 MB, do you?

Out of curiosity, what is the lowest memory level you are comfortable with?
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Old 08-03-2007, 06:44 PM   #11 (permalink)
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Nothing taken personally.... I hard reset when I hit 17mb. I am freaking if I see 16mb. I loaded a program called Softrest that is awesome. Allows you to hard reset without pulling the battery....very handy.

Until Later!

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