BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-07-2007, 07:54 AM   #1 (permalink)
Thumbs Must Hurt
 
bjallen2880's Avatar
 
Join Date: Feb 2005
Model: None
Carrier: T-Mobile
Posts: 160
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Pearl auto deleting messages - new scenario!

Please Login to Remove!

Hi all -
I've searched the Pearl thread exensively and didn't see any scenario that really matched the one that one of my users is experiencing on his pearl. Most of the threads on here point to a memory issue with the pearl and a simple cleanout and reboot of the pearl wipes out the issue. This however does not solve my customer's issue.

For my customer, here's the scenario:
1. The pearl only automatically deletes BES messages, not BIS emails, call logs, or SMS messages.
2. Customer lives in Point A. Has no problems whatsoever with messages deleting on their own on his Pearl.
3. Customer works in Point B at T-Mobile store. When he gets into the office, pearl switches from EDGE to GSM. Has to power cycle phone to get back to EDGE. As soon as it is power cycled, the BES messages start to disappear. Location does not have a repeater.

To troubleshoot - we did a complete system wipe and installed 4.2.0.64 (which is the current T-Mobile standard release). Did not restore any other data (no calendar entries, no contacts, nothing!) and as soon as we sent a test message to it, it was gone within a minute. Also removed/re-added and moved to different BES.


I'm absolutely baffled what in the system could be causing this to happen. Has anyone seen this particular scenario happen to them?
Offline  
Old 08-07-2007, 08:11 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,920
Post Thanks: 61
Thanked 255 Times in 184 Posts
Default

Good baffle, BJ. I would also be looking at why his device switches from EDGE to GSM at that one point, as well.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

LOT OF 4 Clear Hide A Way Emergency Hazard Flash Strobes Lights ST-77RA *NOS*
$49.96
LOT OF 4 Clear Hide A Way Emergency Hazard Flash Strobes Lights ST-77RA *NOS* pictureFlash Furniture LF-214-RED-GG Vibrant Red and Chrome Computer Task Chair with
$43.09
Flash Furniture LF-214-RED-GG Vibrant Red and Chrome Computer Task Chair with picture220V Flash Point Tester Brand New Cleveland Open-Cup Syd-3536 N
$410.99
220V Flash Point Tester Brand New Cleveland Open-Cup Syd-3536 N pictureSalisbury Pro-Wear Arc Flash Jacket w/Hood,and Bib overalls, 45 cal/cm2
$139.95
Salisbury Pro-Wear Arc Flash Jacket w/Hood,and Bib overalls, 45 cal/cm2 picture(6 PIECE LOT) MX25L12845EMI-10G MACRONIX IC FLASH 128MBIT 104MHZ 16SOP, ROHS
$10.0
(6 PIECE LOT) MX25L12845EMI-10G MACRONIX IC FLASH 128MBIT 104MHZ 16SOP, ROHS picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.