BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-18-2007, 09:46 PM   #1 (permalink)
BlackBerry Extraordinaire
 
Helmdawg's Avatar
 
Join Date: Jan 2007
Location: Philly
Model: 9700
OS: 5.0.593
PIN: ned down...
Carrier: T-Mobile
Posts: 1,365
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Question Re: Back-up with DM

Please Login to Remove!

Hi:

I am trying to back-up my pearl prior to updating my OS to .101. At the end of the back-up, I keep getting a "Communication Error, The data was not recognized by the device" and it never completes the back-up.

Any ideas why this would happen and what can I do to fix it?

Also, do I have to use the Blackberry.ALX (for themes) that corresponds to the OS I am using? For instance, can I use the ALX file for OS .103 if my OS is .101 or .94?

Thanks in Advance
Offline  
Old 08-19-2007, 02:05 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Spectral's Avatar
 
Join Date: May 2007
Location: Houston, TX
Model: 8100
PIN: 23FA9743
Carrier: T-Mobile
Posts: 337
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Helmdawg View Post
Hi:

I am trying to back-up my pearl prior to updating my OS to .101. At the end of the back-up, I keep getting a "Communication Error, The data was not recognized by the device" and it never completes the back-up.

Any ideas why this would happen and what can I do to fix it?

Also, do I have to use the Blackberry.ALX (for themes) that corresponds to the OS I am using? For instance, can I use the ALX file for OS .103 if my OS is .101 or .94?

Thanks in Advance
Have you tried a battery pull?

It would be a very bad idea to use a BlackBerry.alx from a different OS build. You should find a version for your OS here.
Offline  
Old 08-19-2007, 06:03 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Location: Cincy, 0
Model: 8100
Carrier: CBW
Posts: 360
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did a battery pull, downgraded back to 4.2.1, still "data not recognized". It happens on the backup of PROFILE data only. HelmDawg, is that when urs happens?
__________________
Thx
Low
Offline  
Old 08-19-2007, 01:43 PM   #4 (permalink)
BlackBerry Extraordinaire
 
Helmdawg's Avatar
 
Join Date: Jan 2007
Location: Philly
Model: 9700
OS: 5.0.593
PIN: ned down...
Carrier: T-Mobile
Posts: 1,365
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Lowrider View Post
I did a battery pull, downgraded back to 4.2.1, still "data not recognized". It happens on the backup of PROFILE data only. HelmDawg, is that when urs happens?
I did a soft reset, uninstalled DM, re-installed and I am still getting the same error, which occurs when backing up Profiles????

Any takers on this one? I am reluctant to upgrade my OS because I may get this same error when backing up.
Offline  
Old 08-19-2007, 03:11 PM   #5 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Are you using the latest version of Desktop Manager?
Offline  
Old 08-19-2007, 03:47 PM   #6 (permalink)
BlackBerry Extraordinaire
 
Helmdawg's Avatar
 
Join Date: Jan 2007
Location: Philly
Model: 9700
OS: 5.0.593
PIN: ned down...
Carrier: T-Mobile
Posts: 1,365
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by John Clark View Post
Are you using the latest version of Desktop Manager?
I am John. Using 4.4.2. To be quite honest, aside from OS upgrades, i've never backed up my BB. This issue probably existed before but its the first time I m noticing it.

Do you think I could still upgrade my OS regardless of this problem?
Offline  
Old 08-20-2007, 05:15 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Location: Cincy, 0
Model: 8100
Carrier: CBW
Posts: 360
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That's the version the focked mine up! BS version, w/ roxiSUCK
__________________
Thx
Low
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.