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Old 08-19-2007, 01:46 PM   #1 (permalink)
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Customer has BB pearl with ATT and was using DM and syncing he has lost browsers. I have tried Resending service books as well as deleting the old ones. battery pull and reset.

any other suggestions

After reboot following message appears:
Uncaught Exception:
Application Registry.wait for (0xac3ae76427d17f19)timeout
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Old 08-19-2007, 01:57 PM   #2 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

It's not been hidden?

EDIT: Ah, didn't see what you said about error....beats me...OS corruption issue?
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Old 08-19-2007, 01:58 PM   #3 (permalink)
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no it hasnt
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Old 08-19-2007, 02:21 PM   #4 (permalink)
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thats what I was thinking I have sent customer home with BBF url told him to perhaps try to update OS on pearl as he is using an older version
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Old 08-19-2007, 03:06 PM   #5 (permalink)
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Yes, there were some issues with that happening. Have them upgrade the OS.
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Old 08-19-2007, 04:03 PM   #6 (permalink)
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yes, upgrade the os, i had the same exact problem, i upgraded the os, and now they're back.
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