Originally Posted by badmunchkin
I've had the pearl since they first came out and call quality has always been terrible. Sometimes people's words just become garbled nothing - can't understand a thing. I like my pearl but would trade it off in a second for a newer blackberry just for the sound quality issue.
Like others have said, mine has always had excellent sound quality. In fact, most people cannot tell I am on the Pearl, they think I am on a land line.
Seems the issue is with your phone or geographic region, not the Pearl model.
Other than a coverage issue, could be something is blocking your microphone or your mic is defective.
Do you have a case on the Pearl, is it blocking the mic? Is there some obstruction in the mic area, that teeny little hole at the bottom of the Pearl?
If that's not it, you are still within the one year warranty period of the phone since the earliest you could have bought it from T-Mo was Sept. 12, 2006.
Make a warranty claim, unless you are getting a bad signal in your area. If it's a bad signal, then any new phone most likely won't fix the issue.