BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-22-2007, 07:16 AM   #1 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8700v
PIN: N/A
Carrier: Vodafone UK
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Not deleting Emails

Please Login to Remove!

Got a strange for you.

I have got 3 or 4 Blackberry 8100, they will NOT delete emails from the device. You highlight an email or group of emails, select delete, and nothing happens. I have change all the settings in "email reconciliation". Tried all the different conbinations, and still does not delete.

Its not like its deletes can comes back, just will not delete of the device.

All have been rolled out to users over the last month.

If anyone has seen this please post a reply...

thx
Offline  
Old 08-22-2007, 09:37 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
BBGregPearl's Avatar
 
Join Date: Jun 2007
Model: 8530
Carrier: Sprint
Posts: 419
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Click on the date and delete prior try that and see if that works.
__________________
Blackberry: 8700g, 8700c, 8100, 8300, 8820.

Now with the new and improved 8530.
Offline  
Old 08-22-2007, 10:50 AM   #3 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8700v
PIN: N/A
Carrier: Vodafone UK
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No that does not work. I tried it several times.
The user has deleted emails via there Desktop Email Program, but are still showing on the blackberry.
Offline  
Old 08-22-2007, 03:33 PM   #4 (permalink)
New Member
 
Join Date: Jan 2007
Location: Canada
Model: 8700r
Carrier: Rogers
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm having the same issue on an 8700r.....I can't delete emails prior to July 11th, anything after that date deletes ok...tried delete prior as well, no go, items just remain highlighted and nothing happens.....
Offline  
Old 08-22-2007, 03:36 PM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2007
Location: New Mexico
Model: 8320
OS: 4.5.0.55
Carrier: T-Mobile
Posts: 1,461
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

edit

Last edited by sgtcasey : 12-25-2007 at 12:18 PM.
Offline  
Old 08-22-2007, 03:52 PM   #6 (permalink)
New Member
 
Join Date: Jan 2007
Location: Canada
Model: 8700r
Carrier: Rogers
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have and still no delete
Offline  
Old 08-22-2007, 05:11 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8700
Carrier: tmobil
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs down I have it too

I have 4 emails that I can not delete from yesterday. It is the weirdest thing. I have tried the battery pull and everything I can think. I did just upgrade yesterday to the latest 8700 software (4.2.1.101) but I was able to delete emails afterwards. Then I have these 4 random emails and then all my new emails will delete. Very weird,
Offline  
Old 08-24-2007, 04:41 AM   #8 (permalink)
New Member
 
Join Date: Aug 2007
Model: 8700v
PIN: N/A
Carrier: Vodafone UK
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Just found this on RIM Support page

BlackBerry Search Results

Lee
Offline  
Old 08-24-2007, 09:40 AM   #9 (permalink)
New Member
 
Join Date: Jan 2007
Location: Canada
Model: 8700r
Carrier: Rogers
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, but I'm running GroupWise. I'm about to update to 4.1.3 so I'll see what happens after
Offline  
Old 08-30-2007, 05:08 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8700
Carrier: tmobil
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb Solved it

Actually figured it out when solving another issue for someone else.

Delete all messages you can or save them

Open Desktop Manager

I always tell people to do a backup first
Then go to Backup and Restore - Advanced
In the right hand window (Device Database)
scroll down to messages and highlight
then click on clear button.

That should fix it. Messages you can't delete gone http://www.blackberryforums.com/imag.../icon_wink.gif
Offline  
Old 08-31-2007, 02:03 PM   #11 (permalink)
New Member
 
Join Date: Jan 2007
Location: Canada
Model: 8700r
Carrier: Rogers
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks!...I'll give it a go...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.