BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-29-2007, 03:41 PM   #1 (permalink)
New Member
 
Join Date: Aug 2007
Model: pearl
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry New Pearl - lost call log and messages already! Memory is fine and have plenty?!?

Please Login to Remove!

Hi there,

So I have been reading about this problem now and already am annoyed. My phone is no less than two days old and I too have experienced the missing call log and lost messages. I checked my memory to see if I need to delete things, but no, its perfectly fine, and I have plenty left. (As I should, the phone is two days old!!!) I have the version 4.2.1.96.

Any suggestions? And yes, I pulled the battery out and followed that advice too... which in my opinion, is ridiculous for a brand new phone.

Thanks!
Offline  
Old 08-29-2007, 03:48 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Hey Kirstenaline, first, welcome to the forums.

If I were you, I would take it back then, and exchange it. It really should not delete call logs that quick, after two days you shouldn't have called enough numbers to have much of a log.

Here's some additional info, if you have not read or seen this:
Why is my BlackBerry losing its call logs or message logs? - BlackBerryFAQ

Good luck.

Last edited by JSanders : 08-29-2007 at 03:49 PM.
Offline  
Old 08-29-2007, 03:50 PM   #3 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by kirstenaline View Post
Hi there,

So I have been reading about this problem now and already am annoyed. My phone is no less than two days old and I too have experienced the missing call log and lost messages. I checked my memory to see if I need to delete things, but no, its perfectly fine, and I have plenty left. (As I should, the phone is two days old!!!) I have the version 4.2.1.96.

Any suggestions? And yes, I pulled the battery out and followed that advice too... which in my opinion, is ridiculous for a brand new phone.

Thanks!

I realize that it may seem like alot on a device that has 64mb.... but what was your free memory when you checked it? If it's lower that 16mb free you will likely encounter issues.

If you have not installed applications I am guessing that applications running in the background are eating your memory. Never close programs using the Red End key. Always use Menu>End (or Close)

To see what you have running in the background press ALT+Esc (If you see more running than 5 apps you have things running in the background.

Good luck!

E-
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 08-29-2007, 03:54 PM   #4 (permalink)
New Member
 
Join Date: Aug 2007
Model: pearl
PIN: N/A
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So, it shows I have 24 mb available.... should be enough right? Good tip on the running programs! Also, I have to icons showing for messages, both show my email (gmail). One has a globe in front of the envelope, the other does not. Is there a reason to keep both, or should I delete one? I still have another icon that shows up for SMS and MMS.

Thanks!
Offline  
Old 08-29-2007, 03:57 PM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Hide the specific envelope for gmail only, keep available the general message folder. To hide > hover over the icon > menu > hide.

24mb should be enough, My wife's Pearl keep less than half that, and she has never lost her call lots and SMS, although there is NOT a magic number.
Offline  
Old 08-29-2007, 04:06 PM   #6 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I would agree with JS on taking the device back unless by chance you had a previous BB and restored the information on the new device. In that case if it's older activity that is missing your settings may only keep 2 weeks or a month worth of data.
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 08-29-2007, 04:08 PM   #7 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,681
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

I have 31Mb free and have lost call logs and emails when using memory intensive apps like TeleNav. It just seems to happen on these devices.
Online  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.