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Old 09-04-2007, 06:15 PM   #1 (permalink)
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Cool trying to get Pearl to stop Deleting

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I have several Pearls that are doing the Delete on the device and in Outlook. From the Forums it seems like its a memory issue with the device. We have tried the Resetting memory and even if we set the Handheld to delete on Handheld only when our people click Delete Prior it not only deletes on Handheld it deletes on the Outlook side TOO also randon deletes from Inbox occur.

Also not only messages but calendar entires seem to vanish

We are running the Cingular Devices with Version

App ver is 4.2.0.73
Platform is 2.2.0.41

Found that memory shows to be at 11mb after taking battery out and replacing memory goes to 20 mb...

found the reset App on this forum but do not know how to deploy the OTA file since all my Blackberry devices are wireless.

Any help on deploying the OTA would be helpful.

Also Opened a ticket with RIM and they tell me this issue in "Under Investigation" It is specific to the Pearl from what they tell me.

Our people love the pearl but this random delete of messsages is a KILLER !

Thanks,
David
[email address]

Last edited by dwlinder : 09-04-2007 at 06:18 PM.
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Old 09-05-2007, 01:23 AM   #2 (permalink)
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Last edited by sgtcasey : 12-25-2007 at 11:35 AM.
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