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Old 09-06-2007, 04:39 AM   #1 (permalink)
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Default RIM Not truly international

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I am quite new to the BB 8100, only a few months with it, came from using Samsungs which are really good. The BB took some getting used to, but I like it now, however I'm beginning to think I need to move back to Samsungs, just for what I think are simple irritating reasons, that RIM should be able to fix or tell me how to.
I live in China, so its not easy to get support, why can't RIM be a truly international company and have all the necessary downloads for the international market such as codepage support, or at least maintain links, I've read through many forums, many users in Asia and Europe have issues because they are not in the US.

My issues in priority order that have never been answered, can understand to degree why.
1) MemoPad export: memopad entries with Chinese characters do not export to ANY of the supported export options, lotus journal, ascii/csv etc. I use UK eng WinXPsp2 I have all the Simplified Chinese codepages intalled 936, 54936, 20936, 10008, but still the export fails with "Unable to convert field data to/from local codepage. The record will be skipped." This message is out of the BB Desktop sync code, so why can't RIM fix it or tell me how to fix it, coz they're not truly international.
2) Why do I have to be sent "Service Books" why can't I configure internet access myself like every other phone on the market. I am not interested in Email (don't ask why I use a BB) but its not for email. I know many many BB users go with service plans, so no issue for them, but there are those they have unlocked BB's that have multiple SIMS that want to configure their own internet access.
3) Desktop software, its really "mickey mouse" for a company that produced something quite inovative as a BB and the comprehensive range of devices, the desktop s/w is a joke, can't read SMS/MMS messages on to the desktop, can create SMS/MMS msgs from the desktop, can't list all your contacts when connecting unless you sync. Reading SMS messages on to a PC desktop is useful for internationals, can cut/paste messages into translation software, OK I know I can cut/paste from SMS to Opera into google.com/t_translate, but not that convenient.
I don't want to sound too negative about the BB because it has some great attributes, but the internation stuff is really putting me off. Particularly export issues.

Main reason that spurred this post, I was able to download desktop software up until last night, now I get the following, again RIM is not a truly international company
We apologize but your IP comes from a country which does not permit downloading of our software. For further information or assistance, please contact [email address].
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Old 09-06-2007, 04:07 AM   #2 (permalink)
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Mods, please move to Rants & Raves forum area.
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Old 09-06-2007, 08:31 AM   #3 (permalink)
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I think perhaps the issue is more with how China participates (or otherwise) in international trade markets than with RIM. The Chinese govt blocks lots of stuff (websites, some voip products, IP addresses, etc).

I suspect RIM (and other companies) would love to get into teh Chinese market, given the vast potential it has, but for sure the Chinese govt doesn't allow free access.
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Old 09-08-2007, 02:24 AM   #4 (permalink)
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I know, I am well aware of this. However the downloads worked until recently, and ALL other phone vendor desktop software can be downloaded in China, regardless of where the software is located. I believe this is a RIM issue and not a block from within China. BTW, China Mobile supports Blackberry.
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