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Old 09-06-2007, 08:03 AM   #1 (permalink)
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My hotmail wasn't working yesterday so I resent the service books and rebooted. I am able to receive and check my hotmail via my BB-Pearl.

My problem now is that when I recieve emails the "icon" for hotmail does not have the red asterik to show I have mail. It appears in my message folder though. Prior to my rebooting and resending the service books this was not an issue. I would receive both messages in both folders and a red asterik as a notification.

I've gone into both folders' options and do not recognize any option to change the red asterik to the "on" position.

Even if I am not running the current OS, how can this change from my previous use?

Any help is appreciated,
Thanks

Last edited by Rolo1971 : 09-06-2007 at 08:05 AM.
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Old 09-06-2007, 08:22 AM   #2 (permalink)
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Have you rebooted by removing the battery? Remove the service books, then reboot and send again?
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Old 09-06-2007, 08:27 AM   #3 (permalink)
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Should I repeat the process? Yesterday, I rebooted first, then resent the service books. After awhile I went in and deleted email and added it back in.
The email is working fine it's just that I am no longer receiving a red notificaiton or a (#) by the email address that shows how many emails I have unopened.

Thanks JC
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Old 09-06-2007, 08:37 AM   #4 (permalink)
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JSanders posted this on a previous thread but it's not helping my red notification to turn on!

in your Yahoo message folder, Options > General Options > Display New Message Indicator = YES. Save. (in my case it's Hotmail)
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Old 09-06-2007, 09:07 AM   #5 (permalink)
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It appears that it is working now and battery pull/reboot made the BB regain all it's marbles.

I still think its unfortunate that to solve issues that you have to keep pulling the battery out! This can't be good for the connectors on the device to battery and I assume causes problems do this?
Everyone talks about how good a device this is but for simple things as this you would think there would be a more technical solution.
I see turning it off and on but pulling the battery!

I am happy for what it does but unhappy when issues arise. I've never had as much problems with past devices. AND you want to talk about the iphone and it's problems!
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Old 09-06-2007, 09:10 AM   #6 (permalink)
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Maybe you should look at a different device if the BlackBerry doesn't meet your needs.
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Old 09-06-2007, 09:19 AM   #7 (permalink)
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I agree with jeremy. A battery pull will not harm the device. When pulling the battery it clears alot of the memory in the device as well, which usually fixes alot of those quirky issues like the one you were experiencing. Battery pulls are not a bad thing. Speak of the iPhone, I want to see how long a battery pull takes you on that device!
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Old 09-06-2007, 09:45 AM   #8 (permalink)
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You must have not read or understood my post so I'll list it for you again, "I am happy for what it does but unhappy when issues arise" NO where does this say anything about my BB not meeting my needs so please don't put words in my mouth/post.

I find it hard to believe that a piece of technology that is priced from $150-$400 for some BB that pulling the battery is a requirement to solve issues.
I expected more for such a highly innovative smart phone.

And I don't think the iphone is any better either.
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Old 09-06-2007, 10:15 AM   #9 (permalink)
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Pulling the battery is called a Hard Reset, no different than rebooting your PC.
It is the RIM recommended manner to troubleshoot an issue.
How do I reset my BlackBerry? - BlackBerryFAQ

This FAQ was taken directly from a RIM Knowledgebase article. I know, I placed it there on the FAQs.

But Rolo, really, it is the recommended manner to reboot.
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Old 09-06-2007, 10:45 AM   #10 (permalink)
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Understood, thanks again for your help JSand!

I am happy my BB is working fine so until the next reboot/battery pull!
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