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Old 09-25-2007, 12:11 AM   #1 (permalink)
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Hey everyone, I downloaded an application that screwed with my blackberry pretty nicely. First things first, my internet browser icon has disappeared and I do not know how to access it. Secondly, I have an error message when i start up the phone and when i try to open the help function. I have tried a hard reboot by taking out the battery...nothing. I have wiped the handheld clean and loaded the newest operating system and then loaded my latest database. However, I still do not have a browser icon and still getting some errors. Any help would be appreciated. Thanks.

Mike
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Old 09-25-2007, 12:28 AM   #2 (permalink)
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I'm guessing you have a Red Pearl from AT&T/Cingular and you used the Desktop Manager to try and install an app. This was an issue with the red Pearl OS 4.2.0.73 (not available anymore.)

You will need to reload/upgrade the device software. You can find the instructions here. The version AT&T has out now is an upgrade. Follow the instructions in the thread.

Or if you want the latest for the Pearl, it's released by TMo and can be found here. I recommend using the latest from TMo but it's up to you. They'll all work the same (regardless of the carrier that released them.)

Good luck.
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