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Old 09-27-2007, 06:56 PM   #1 (permalink)
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Question Trackball problem

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When I press the trackball, the phone menu screen pops up and types the letter Q into the address entry line.

This happens no matter which icon is highlighted and ready to be selected. As soon as I press the trackball to lock the keyboard, go to settings, whatever.

It also happens when I try to select a number from the call list, I press the trackball and it begins typing Q.

Any ideas.

Very frustrated, Dave
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Old 09-27-2007, 07:01 PM   #2 (permalink)
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Wirelessly posted (BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Any moisture exposure to the track ball?
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Old 09-27-2007, 07:03 PM   #3 (permalink)
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No, all dry.

I have also tried removing the battery and then rebooting.
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Old 09-27-2007, 07:10 PM   #4 (permalink)
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If you didn't expose it to moisture... then try a battery pull (with the phone on) and see if it clears up!
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Old 09-27-2007, 07:18 PM   #5 (permalink)
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Just tried the battery pull. The problem did not clear up. I pressed the track ball to access my messages and it typed Q.
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Old 09-27-2007, 07:23 PM   #6 (permalink)
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In other cases, the trackball will scroll between the menu choices when deleting messages, but then, nothing will happen when I try to make a selection.
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Old 09-27-2007, 08:14 PM   #7 (permalink)
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Sounds like moisture in the keypad or a defective keypad. If it's not moisture I'd say get the device warrantied.
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Old 09-27-2007, 09:04 PM   #8 (permalink)
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edit

Last edited by sgtcasey : 12-25-2007 at 01:30 AM.
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Old 10-29-2007, 03:40 PM   #9 (permalink)
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I have the exact same problem.... now solution.

However, after a few days with the problem now it wont accept any keyboard entry at all so I can't even enter the PIN on bootup.

No issue with wet or moisture...?????

Please help....
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