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Old 09-30-2007, 10:00 PM   #1 (permalink)
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Question Swapping my Pearl?

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I had my first Pearl almost a year before the screen went out, in the last two weeks, I've had 4 refurbished pearls sent to me and I sent them all back because none of them functioned properly. My question is, does anyone know if T-Mobile will just let me swap my phone for a different model or will they just keep sending me the same thing until I finally get one that works? I love my pearl (that is when it worked) but this is really pissing me off now...
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Old 09-30-2007, 10:04 PM   #2 (permalink)
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At the very least, I'd pitch a fit with T-Mo for repeatedly sending you refurbed phones in the first place. Is there a reason why they won't replace your Pearl with a NEW model?

But since you've already gone through four phones, I'd use that as my justification to trade up to either a non-refurb 8800 or an 8320. Either way, good luck!
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Old 09-30-2007, 10:06 PM   #3 (permalink)
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Or at least figure out WHY you are going through phones at an alarming rate.
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Old 09-30-2007, 10:13 PM   #4 (permalink)
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I know at ATT if you get four replacement phone thst do not work properly they will replace with different model and in many cases a store manager can replace the unit with one brand new out of store stock. Don't know if tmo will do the same!

Hopefully this isn't caused by the user
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Old 09-30-2007, 10:23 PM   #5 (permalink)
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Quote:
Originally Posted by ngregory00 View Post
At the very least, I'd pitch a fit with T-Mo for repeatedly sending you refurbed phones in the first place. Is there a reason why they won't replace your Pearl with a NEW model?

But since you've already gone through four phones, I'd use that as my justification to trade up to either a non-refurb 8800 or an 8320. Either way, good luck!
I got into it with the last rep I talked and told him if he can just send me a new one, but he was like, that's not are policy! I was like, it should be dude when your sending people sh.... that don't work!!

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Or at least figure out WHY you are going through phones at an alarming rate.
The fist one they sent me would randomly shut off every 15 min or so and the last 3 they sent me, had memory issues like you would not believe. It what take about 5 min for the phone to boot after being shut down with the off button, 10 min after a battery pull. Every time I pushed a key, an hourglass would pop up and my phone would freeze! I could not believe that the same thing was happening over and over.... If i got a phone call, it would ring, but I could not answer it because the hourglass would not disappear. I had no extra software on any of the devices and I removed all the stuff that I don't use.
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Old 09-30-2007, 10:37 PM   #6 (permalink)
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Seems like TMo is really giving you the shaft. Why dont you go to the store and try your luck there?
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Old 09-30-2007, 10:43 PM   #7 (permalink)
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Seems like TMo is really giving you the shaft. Why dont you go to the store and try your luck there?
I'm currently on the phone with a rep right now and she told me that since I keep having the same problem they will most likely offer me a different model and I'm just waiting for a bb rep now. If they can't help me then I will go to a t-mobile store tomorrow.
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Old 09-30-2007, 10:48 PM   #8 (permalink)
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And, of course, you will tell them you want the 8320!
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Old 09-30-2007, 10:57 PM   #9 (permalink)
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And, of course, you will tell them you want the 8320!
lol... you know it!!!
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Old 09-30-2007, 11:02 PM   #10 (permalink)
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Lucky Guess....
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Old 09-30-2007, 11:09 PM   #11 (permalink)
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Lucky Guess....
This rep just offered me a Razor!!!!!!!LMAO!!!!!!! Can you believe that!!!
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Old 09-30-2007, 11:11 PM   #12 (permalink)
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Uh....I think not!
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Old 09-30-2007, 11:12 PM   #13 (permalink)
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This rep just offered me a Razor!!!!!!!LMAO!!!!!!! Can you believe that!!!
wow, no respect. how can they even put the razr in the same league as the pearl?
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Old 09-30-2007, 11:21 PM   #14 (permalink)
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are you freaking serious????? a razr???? i never freakin liked those, they've always been garbage. so with att if my pearl broke, then they'll send me a new one?
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Old 09-30-2007, 11:48 PM   #15 (permalink)
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He just offered me a 8800 but I told him no, better than a Razor, however, to bulky and no camera!! I cant do it
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Old 10-01-2007, 12:00 AM   #16 (permalink)
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they offered you an 8800, but won't offer you a NEW 8100? seems odd, as the 8800 is priced higher than the 8100.
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Old 10-01-2007, 12:03 AM   #17 (permalink)
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they offered you an 8800, but won't offer you a NEW 8100? seems odd, as the 8800 is priced higher than the 8100.
I told him the same thing and he said that thats all he could do. I got pissed and hung up the phone, I'm gonna call back again, I just need to cool off because I really don't want to go off on anyone, even though I should!
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Old 10-01-2007, 01:34 AM   #18 (permalink)
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Quote:
Originally Posted by beyondalegend View Post
I told him the same thing and he said that thats all he could do. I got pissed and hung up the phone, I'm gonna call back again, I just need to cool off because I really don't want to go off on anyone, even though I should!
thats good that you are taking time to cool off.
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Old 10-01-2007, 02:49 AM   #19 (permalink)
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Well at least they offered you a new BB of some sort -- that's a definite improvement over the refurbs.

Maybe you'll have better luck with the next rep you speak with. GO TEAM 8320!!! ;)
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Old 10-01-2007, 08:02 AM   #20 (permalink)
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Quote:
Originally Posted by beyondalegend
Quote:
Originally Posted by John Clark View Post
Lucky Guess....
This rep just offered me a Razor!!!!!!!LMAO!!!!!!! Can you believe that!!!
You have got to be friggin kidding! That is a complete insult in my book
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