10-04-2007, 03:55 AM
Join Date: Oct 2007
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| | Emails not being sent from 8100
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I have a problem with a Blackberry user who is currently in Australia.
Since 28th September, he has been unable to send any email from his Blackberry. I have been told that he is receiving emails and he can also send and receive SMS texts.
I am wondering if his Blackberry memory is full, as looking at his mailbox on Exchange, it has over 850 unread messages and is over 200mb in size. However, if the Blackberry was full, I wouldn't expect him to be able to receive emails either? I can send items from his mailbox on Exchange without issue, so it does look like the problem is on the Blackberry itself.
Has anyone come across a similar situation before and if so, any ideas on how I can fix it please?