BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-10-2007, 03:28 PM   #1 (permalink)
New Member
 
Chezwatts's Avatar
 
Join Date: Oct 2007
Model: Pearl
PIN: N/A
Carrier: ATT
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help BES/BIS crossed up

Please Login to Remove!

I found one thread from 2006 on this but no solution.

I have one BES account and two BIS (OWA and POP3).

I have a different background on the enterprise Email.

This week, when I receive BES Email it comes in as "Received Using:" "Unknown" (Secure).
The background is not BES
And worst of all, when I reply it is from the BIS POP3 Email account.

Oh, and the enterprise calendars stopped syncing wirelessly.

I also generated a new encryption key because when I connected to the desktop it said the current one had expired.

One thing I did notice is that even though I don't use desktop redirect, when I connect to desktop I get a service book for Desktop[pop3 account].

I don't have a service book for enterprise account that I can see.

I'm on the road and dangling here, my BB Admin (in India) can't help and suggested ATT, ATT said call my BB admin - is there any more insight into this problem? Any suggestions how to get my BES back?
I'm feeling somewhat suboptimal -
__________________
Rick
BES & BIS
Red Pearl
Offline  
Old 10-10-2007, 04:01 PM   #2 (permalink)
New Member
 
Chezwatts's Avatar
 
Join Date: Oct 2007
Model: Pearl
PIN: N/A
Carrier: ATT
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Oh Yeah -
I've done the battery out back in reset.
__________________
Rick
BES & BIS
Red Pearl
Offline  
Old 10-10-2007, 07:03 PM   #3 (permalink)
New Member
 
Chezwatts's Avatar
 
Join Date: Oct 2007
Model: Pearl
PIN: N/A
Carrier: ATT
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Okay, according to RIM and ATT, I have desktop redirector service books that have replaced (?) my BES service books. I can either reactivate or have BES Admin (sorry, Poland not India) resend service books. Fine.

Question:I've tested this and every time I connect to Desktop manager it reinstalls a desktop[cmime] and desktop[ccal] service book, even if desktop redirect is not selected. Anybody know how to shut this off?

The only reason I connect to desktop manager is to backup and to install apps, I don't sync to any desktop apps, but I guess still need this.

Thanks
__________________
Rick
BES & BIS
Red Pearl
Offline  
Old 10-10-2007, 07:10 PM   #4 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 235 Times in 218 Posts
Default

Quote:
Originally Posted by Chezwatts View Post
every time I connect to Desktop manager it reinstalls a desktop[cmime] and desktop[ccal] service book, even if desktop redirect is not selected. Anybody know how to shut this off?
You need to completely uninstall Desktop Manager, and then reinstall it using the BlackBerry Internet Service option.
Do NOT select Desktop Redirector or Enterprise Server option.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 10-10-2007, 08:08 PM   #5 (permalink)
New Member
 
Chezwatts's Avatar
 
Join Date: Oct 2007
Model: Pearl
PIN: N/A
Carrier: ATT
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Fantastic, okay that got rid of the root cause. Thanks penguin3107
__________________
Rick
BES & BIS
Red Pearl
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

WINBOND W27C010 27C010 1Mbit EEPROM DIP32 X 10pcs A
$12.99
WINBOND W27C010 27C010 1Mbit EEPROM DIP32 X 10pcs A pictureWINBOND W27C512P W27C512 27C512 512Kbit EEPROM PLCC32 10pcs
$11.98
WINBOND W27C512P W27C512 27C512 512Kbit EEPROM PLCC32  10pcs pictureZ180 MPU Kits ZILOG Z8S18033VSC + 128K SRAM TC551001 + W27C020 EEPROM
$6.98
Z180 MPU Kits ZILOG Z8S18033VSC + 128K SRAM TC551001 + W27C020 EEPROM pictureAtmel AT28C16 28C16 8K x 8-BIT EEPROM DIP24 10pcs A
$17.98
Atmel AT28C16 28C16 8K x 8-BIT EEPROM DIP24   10pcs A pictureNEW USB Programmer CH341A Series Burner Chip 24 EEPROM BIOS Writer 25 SPI Flash
$0.99
NEW USB Programmer CH341A Series Burner Chip 24 EEPROM BIOS Writer 25 SPI Flash picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.