BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2007, 09:19 AM   #1 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8100
PIN: N/A
Carrier: att
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Problems since upgrading to 4.2.1.94

Please Login to Remove!

Ok....recently, I upgraded my firmware to 4.2.1.94 by loading the desktop manager software and syncing it with my BB 8100 pearl.

Everything works ok with the following exceptions:

1. When I try to open attachments or show MORE email, I get the error:
More request cannot be completed. Service book info not found
2. I receive emails from my companies exchange server fine....however, when i read them, they don't get marked read in my outlook.

Anyone had this experience???

Kev
Offline  
Old 10-11-2007, 10:15 AM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,703
Post Thanks: 4
Thanked 112 Times in 79 Posts
Default

Can you send email?
Offline  
Old 10-11-2007, 10:52 AM   #3 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8100
PIN: N/A
Carrier: att
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If I compose email, I can send it yes....if I reply though...after I type it up...there is no send option....

wierd

Kev
Offline  
Old 10-13-2007, 09:22 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8700
Carrier: tmobil
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default same problem

I have exactly the same 3 issues on an 8700 with version 4.2.1.101

Any ideas?
Offline  
Old 10-13-2007, 09:29 PM   #5 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,703
Post Thanks: 4
Thanked 112 Times in 79 Posts
Default

I would go to your BIS site and resend your service books.
Offline  
Old 10-13-2007, 09:42 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8700
Carrier: tmobil
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the reply. Resent BIS and BES service books no luck thanks. Any other ideas?
Offline  
Old 10-13-2007, 09:48 PM   #7 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,703
Post Thanks: 4
Thanked 112 Times in 79 Posts
Default

You might even delete and recreate your accounts in BIS. I've had this happen before. On one of your received messages from a BIS account, open it and scroll up into the headers. Under "Received using" I'll bet it says "unknown."

Deleting and recreating the account may fix this.
Offline  
Old 12-04-2007, 10:01 AM   #8 (permalink)
Thumbs Must Hurt
 
kirwoodd's Avatar
 
Join Date: Dec 2005
Model: 8830
Carrier: verizon
Posts: 127
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I was having the exact same problem on my VZW 8830, I have no idea what triggered it, BUT your suggestion fixed it. Thanks!

To recap:
I went to
https://bis.na.blackberry.com/html?brand=vzw&locale=en
and removed my GMAIL account (the one that would not allow a "more")
then re-added it.
all works fine now.
__________________
--
"sounds like we need to gear up a teampaulc uberwagen and hit the highway in the sinister way that only a vehicle with a clown on it can"
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.