BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2007, 09:19 AM   #1 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8100
PIN: N/A
Carrier: att
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Problems since upgrading to 4.2.1.94

Please Login to Remove!

Ok....recently, I upgraded my firmware to 4.2.1.94 by loading the desktop manager software and syncing it with my BB 8100 pearl.

Everything works ok with the following exceptions:

1. When I try to open attachments or show MORE email, I get the error:
More request cannot be completed. Service book info not found
2. I receive emails from my companies exchange server fine....however, when i read them, they don't get marked read in my outlook.

Anyone had this experience???

Kev
Offline  
Old 10-11-2007, 10:15 AM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

Can you send email?
Offline  
Old 10-11-2007, 10:52 AM   #3 (permalink)
New Member
 
Join Date: Oct 2007
Model: 8100
PIN: N/A
Carrier: att
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If I compose email, I can send it yes....if I reply though...after I type it up...there is no send option....

wierd

Kev
Offline  
Old 10-13-2007, 09:22 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8700
Carrier: tmobil
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default same problem

I have exactly the same 3 issues on an 8700 with version 4.2.1.101

Any ideas?
Offline  
Old 10-13-2007, 09:29 PM   #5 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

I would go to your BIS site and resend your service books.
Offline  
Old 10-13-2007, 09:42 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8700
Carrier: tmobil
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the reply. Resent BIS and BES service books no luck thanks. Any other ideas?
Offline  
Old 10-13-2007, 09:48 PM   #7 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,679
Post Thanks: 4
Thanked 96 Times in 71 Posts
Default

You might even delete and recreate your accounts in BIS. I've had this happen before. On one of your received messages from a BIS account, open it and scroll up into the headers. Under "Received using" I'll bet it says "unknown."

Deleting and recreating the account may fix this.
Offline  
Old 12-04-2007, 09:01 AM   #8 (permalink)
Thumbs Must Hurt
 
kirwoodd's Avatar
 
Join Date: Dec 2005
Model: 8830
Carrier: verizon
Posts: 127
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I was having the exact same problem on my VZW 8830, I have no idea what triggered it, BUT your suggestion fixed it. Thanks!

To recap:
I went to
https://bis.na.blackberry.com/html?brand=vzw&locale=en
and removed my GMAIL account (the one that would not allow a "more")
then re-added it.
all works fine now.
__________________
--
"sounds like we need to gear up a teampaulc uberwagen and hit the highway in the sinister way that only a vehicle with a clown on it can"
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.