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Old 10-12-2007, 08:16 PM   #1 (permalink)
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After trying to update the BlackBerry software on my computer and my BlackBerry Pearl, I keep getting messages on my computer that say, "A necessary application is missing from the device. Use the loader wizard to reinitialize the device." I didn't do anything to the device, and don't want to wipe out all my addresses, etc. Help! Thanks.
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Old 10-12-2007, 09:10 PM   #2 (permalink)
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connect the BB to the PC, run Desktop manager. Then make a backup of your data using the backup/restore feature. Then go to Application Loader and let it install or uninstall what it wants to. You won't lose your data.
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Old 10-15-2007, 03:49 PM   #3 (permalink)
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Unfortunately, that didn't work. When I attempted to backup the data, I got a "Communication Link Refused" message that said, "Could not establish communications with the device. A required application is missing from the device."

Help!
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Old 10-15-2007, 06:44 PM   #4 (permalink)
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edit

Last edited by sgtcasey : 12-24-2007 at 11:07 PM.
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Old 10-17-2007, 08:12 PM   #5 (permalink)
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Dave, Thanks for the tip. That worked! Appreciate the help...

Bob
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Old 12-27-2007, 02:26 PM   #6 (permalink)
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What was the tip? What worked? I'm having the same issue.
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