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-   -   cant disable password (http://www.blackberryforums.com/general-8200-series-discussion-pearl-flip/171687-cant-disable-password.html)

jaabragg 01-20-2009 09:39 PM

cant disable password
 
Hi - I just bought this phone -it is password enabled - I cant make a call without entering the password. I have tried to go thru settings options password then, "enabled" can be highlighted, but when I hit enter, I can never get an option to disable - & there is a little red lock next to the "enabled" -Any ideas? Thanks

C17Driver 01-20-2009 10:15 PM

Wirelessly posted

The phone has an it policy on it.

jaabragg 01-20-2009 10:21 PM

Thanks.. what does it mean to have a policy & can I correct this problem?

ezrunner 01-20-2009 10:35 PM

Wirelessly posted (hope is everything!)

Yup contact the buyer or follow procedure for removing IT policy in the FAQ

ezrunner 01-20-2009 10:38 PM

Wirelessly posted (hope is everything!)

IT policy is normally pushed to a BB when attached to a companys servers. The policy is in place for security purposes

dc/dc 01-21-2009 06:35 AM

Use JL_Cmder and use the "Reset to Factory" option. This will remove the password requirement.

jaabragg 01-21-2009 07:34 AM

Wow - thanks so very much - I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.
THANK YOU

dc/dc 01-21-2009 11:08 AM

Quote:

Originally Posted by jaabragg (Post 1254739)
Wow - thanks so very much - I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.
THANK YOU

You're welcome. :)

fsager 01-25-2009 11:18 AM

The other reason for a password requirement is the memory card. You can enable either device, password, or device+password encryption. IF either of the password options are enabled, you are required to have a password enabled on the device.

kam11 01-26-2009 05:02 AM

with your help
 
I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.


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