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Old 01-20-2009, 10:39 PM   #1 (permalink)
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Hi - I just bought this phone -it is password enabled - I cant make a call without entering the password. I have tried to go thru settings options password then, "enabled" can be highlighted, but when I hit enter, I can never get an option to disable - & there is a little red lock next to the "enabled" -Any ideas? Thanks
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Old 01-20-2009, 11:15 PM   #2 (permalink)
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Wirelessly posted

The phone has an it policy on it.
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Old 01-20-2009, 11:21 PM   #3 (permalink)
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Thanks.. what does it mean to have a policy & can I correct this problem?
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Old 01-20-2009, 11:35 PM   #4 (permalink)
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Wirelessly posted (hope is everything!)

Yup contact the buyer or follow procedure for removing IT policy in the FAQ
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Old 01-20-2009, 11:38 PM   #5 (permalink)
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Wirelessly posted (hope is everything!)

IT policy is normally pushed to a BB when attached to a companys servers. The policy is in place for security purposes
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Old 01-21-2009, 07:35 AM   #6 (permalink)
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Use JL_Cmder and use the "Reset to Factory" option. This will remove the password requirement.
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Old 01-21-2009, 08:34 AM   #7 (permalink)
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Wow - thanks so very much - I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.
THANK YOU
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Old 01-21-2009, 12:08 PM   #8 (permalink)
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Quote:
Originally Posted by jaabragg View Post
Wow - thanks so very much - I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.
THANK YOU
You're welcome.
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Old 01-25-2009, 12:18 PM   #9 (permalink)
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The other reason for a password requirement is the memory card. You can enable either device, password, or device+password encryption. IF either of the password options are enabled, you are required to have a password enabled on the device.
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Old 01-26-2009, 06:02 AM   #10 (permalink)
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I really have no clue what I am doing - but with your help I have reset my phone & SOLVED THE PROBLEM - I love forums.
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