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Old 03-09-2009, 04:51 PM   #1 (permalink)
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Default inside box shipping tray need one static poor unlock company

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I need to return my 8220 that I bought from an online unlocked
website and it had terrible static. I returned unit to them and was
hoping to get a replacement unit. Well I got same unit back with
no explanation. Phone still has static . I called company and they
said I returned unit without tray. I don't remember getting one but
when one deals with so many devices I may have over looked or
thrown it away. They also said it had scratches on face that I don't see.
Long story short I need to see if anyone has tray I can buy, incase they
won't replace unit without shipping tray.
I hate to say I may turn this company into better business bureua.
Static on phone db is much higer than another blackberry side by side.
I deal with 500 blackberrys this is our first 8220 most likely last one we buy
from this unnamed unlocked company. Customer service doesnt have but one
manager and he was off today.

Last edited by TDOERR : 03-09-2009 at 04:59 PM.
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Old 03-10-2009, 07:59 AM   #2 (permalink)
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Default Additional Info on purchasing lock phones

So last night i made several calls.
1. Call was to Tmobile to explain that i purchased a lock phone from online source and explained phone had static issues. Since I did not purchase from them they transfered me to Tmobile PDA/Blackberry Support. I gave the lady my IMEI and she stated it does have a warranty start 10/08 and expires 10/09. However since I dont have a Tmobile account they wouldnt help me and said i should contact Blackberry Support.
2. Called Blackberry Support, they tech department stated I needed to contact the Out of Warranty Department with Blackberry.
3. Spoke to Blackberry Out of Warranty and the only option i have is to speak again to the retailer I purchased from to work out the issue.
4. Options i have. Pay $12 bucks and purchase new face plate/cover as the very fine pocket scratches on face plate and look for inside foam packaging that holds blackberry when shipped inside box.

BEVERY CAREFUL when Purchasing from retailer that I dont mind providing name for at this time through private messages. Working with fathers law firm to look at options against retailer.

Last edited by TDOERR : 03-10-2009 at 08:03 AM. Reason: add more detail
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Old 03-11-2009, 04:08 PM   #3 (permalink)
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Default

Quote:
Originally Posted by TDOERR View Post
So last night i made several calls.
1. Call was to Tmobile to explain that i purchased a lock phone from online source and explained phone had static issues. Since I did not purchase from them they transfered me to Tmobile PDA/Blackberry Support. I gave the lady my IMEI and she stated it does have a warranty start 10/08 and expires 10/09. However since I dont have a Tmobile account they wouldnt help me and said i should contact Blackberry Support.
2. Called Blackberry Support, they tech department stated I needed to contact the Out of Warranty Department with Blackberry.
3. Spoke to Blackberry Out of Warranty and the only option i have is to speak again to the retailer I purchased from to work out the issue.
4. Options i have. Pay $12 bucks and purchase new face plate/cover as the very fine pocket scratches on face plate and look for inside foam packaging that holds blackberry when shipped inside box.

BEVERY CAREFUL when Purchasing from retailer that I dont mind providing name for at this time through private messages. Working with fathers law firm to look at options against retailer.
Try updating your OS to .180 or greater and that should take care of the static.
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