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Old 09-21-2009, 10:41 AM   #1 (permalink)
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Hi all,

My wife's BB flip on Rogers sometime gets a blank screen when opening the flip, this is happening more often then not now.
any ideas what the problem can be , defective?
She got the phone a couple of months ago and it's pretty much in a default state.

Much appreciated,
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Old 09-21-2009, 10:42 AM   #2 (permalink)
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battery pull
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Old 09-21-2009, 10:45 AM   #3 (permalink)
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Should still be under warranty. I'd get it replaced.
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Old 09-21-2009, 12:21 PM   #4 (permalink)
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Happens randomly ... btw she's with Bell not rogers sorry.

You think a battery pull will solve ? can it be a hardware prob?
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Old 09-21-2009, 03:55 PM   #5 (permalink)
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battery pull MIGHT solve, and its not like its gonna hurt it to try!
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Old 09-22-2009, 08:22 AM   #6 (permalink)
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I think I pinpointed the issue and it's related to the hinge of the flip being loose or the contact not being made properly. When I move the flip the screen comes on and off.

I guess it's a common prob with flip phones but especially this BB.
I have to return under to exchange :(
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Old 09-24-2009, 12:50 PM   #7 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
Should still be under warranty. I'd get it replaced.
They told me no exchange , just repair and i have to wait 6 weeks with a loaner.
That's terrible only after a month of usage.

Not happy with RIM now.
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Old 09-24-2009, 12:52 PM   #8 (permalink)
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That's not RIM's decision, that's Robbers, uh, Rogers decision.

I'd call back and ask for another rep, or for the reps manager. I've had BlackBerrys replaced under warranty from Rogers and did NOT have to deal with a loaner device.
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Old 09-24-2009, 12:57 PM   #9 (permalink)
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Actually it's from Bell not rogers ...
I actually called customer support and they told me the same thing

Freaking joke.
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Old 09-24-2009, 01:13 PM   #10 (permalink)
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You Canadians get so ripped off.....
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Old 09-24-2009, 02:36 PM   #11 (permalink)
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oh it's brutal up here man
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