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Old 06-09-2010, 09:53 PM   #1 (permalink)
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Question 8220 flip fone cycling between red light and white screen -- please help!!

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Hi all,

I have an 8220 flip (with T-Mobile) that has stopped responding half the time. Some of the time it works perfectly -- and then, without warning, the screens go dark (both inside or out, depending on whether I have the phone open at the time) and the red "you have a message" light comes on, and stays on for about ten seconds. Then everything goes dark for a bit, and then the screen goes white, with the spinning clock in the middle. After ten or fifteen seconds, the screen goes dark again and the red light comes back, and the cycle repeats endlessly until I take out the battery.

Sometimes replacing the battery fixes the problem; sometimes it doesn't. The phone seems most likely to be lucid when fully charged, but swapping out the battery for another has not worked.

Anyone have any suggestions? When I called T-mobile, they said it might be a software corruption problem, but I'm not quite tech-savvy enough to know what to do with that information.

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