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Old 05-28-2013, 11:30 AM   #1 (permalink)
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Default BB8250 Attempting to reinstall handheld software

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My device is sluggish and some options no longer work so I am attempting to perform a clean installation of the BlackBerry Device Software:

I followed the steps provided by the Blackberry website
Home >Support >BlackBerry Knowledge Base >KB11320
  1. I Click the Device menu
  2. I select Update...
  3. A dialog box appears and indicates that there are no BlackBerry Device Software updates available
  4. I am instructed to click "View other versions" in the lower left corner but the lower left corner is blank.
  5. I cannot continue.

I attempt to perform a handheld recovery
I remove the battery and connect the device.
Same result.

Can anyone please advise?
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Old 05-28-2013, 11:46 AM   #2 (permalink)
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Default Re: BB8250 Attempting to reinstall handheld software

Please verify your device model. There is no 8250.
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