Originally Posted by giddyup1
Then I called AT&T and they tried to put in the IMEI number on my account, and the rep said that the IMEI number in currently invalid, and furthermore, she doesn't see 8310 in her list of devices yet.
I just got off the phone with the AT&T Business dept. for this exact same problem. He tried adding the data plan to my account and the computer wouldn't let him because it said my phone was "incompatible" (a BB incompatible with a BB data plan... interesting!). So he asked me for my IMEI, and when he entered it, the computer showed it as an "unknown manufacturer."
He suggested I take it back to the store and exchange it for a new one with a different IMEI. I'm a little loathe to do so since I just finished transferring all my data to this one, but... if that's what it takes?
Your post initially made me hope that I just need to wait this out a day or two until AT&T's system works itself out, but now that I see you've had your problem solved, I guess I better go put my shoes back on. Boo!